Field Service Specialist

5 months ago

Crewe, United Kingdom Zzoomm Plc Full time

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions.

If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hard working team that are at the forefront the Full Fibre broadband revolution.

Your main role will be to complete installations, fibre repairs and surveys on both our own network and also on the BTOR network. You will be working alongside the Service delivery teams to install our state-of-the-art fibre broadband service at an Excellent level as per Zzoomm requirements.

You will already have an in-depth knowledge of either Installations or fibre network. You will also be able to audit the work quality completed by the installation teams and know the working practices of the service delivery teams, showing a high level of adherence to field standard guides and Zzoomm Operating Practice and standards.

You have a keen eye for detail and will be able to find solutions to most challenges you come across in the field, utilising your previous experience and the advanced tools at your disposal.

You will directly report to the Regional Field Service Manager.

**A day in the life of**
- You will attend installations (residential & enterprise) to install our FTTH broadband, Wi-Fi systems and switches to customers as required.
- Attend service visits where a customer or business has lost or is experiencing problems with their service.
- Diagnose and trace faults in the network from the customers properties back to our state-of-the-art Active Cabinets.
- Work closely with the engineering team on remedial work within the fibre network.
- Help train and coach the Service Delivery teams on best practices and HSEQ compliance.
- Work as part of a team utilising a wide variety of tools to complete your work to a high standard, documenting the work you have completed.

**What we need you to have.**
- You have experience in the telecoms industry either in networks or installations.
- You will have your relevant accreditations and tickets allowing you to complete work both on the PIA network and on customers private property.
- A good understanding of the industry standards and knowledge of HSEQ practices.
- Experience in splicing and fibre infrastructure or in home systems Wi-Fi, installation and fault finding.

**Are you right for the role?**

Be willing to learn new skills and be a forward thinker always looking to improve practices and processes by testing new tooling that will make yours and others jobs easier.

Be willing to travel out of area (don’t worry all your costs will be covered by us) from time to time where required by the business.

**What we offer**
- Annual Leave - 25 days’ paid holiday plus bank/public holidays
- A day off for your birthday
- Pension - you pay 4.5% and Zzoomm pays 4.5% into your pension
- Life assurance - 4 x basic salary
- Health cash plan which allows you to claim money back for the cost of your essential health care plus other benefits including 24/7 access to an online doctor
- Exclusive offers and discounts from over 1000 popular retailers
- Discretionary bonus scheme
- Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time

Zzoomm provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.

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