Insurance and Debt Administrator
6 months ago
Part Time Insurance and Debt Administrator
£12.19ph plus benefits
Join our 24/7 Emergency and Speciality referral hospital in Manchester
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from dedicated out-of-hours clinics and 24/7 pet emergency hospitals. The Vets Now Pet Emergency Hospital in Greater Manchester provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around Manchester.
Roles and Responsibilities
In this role, you will work collaboratively with clinical staff and clients to provide excellent service, clear communication, and ensure a consistently professional approach is maintained when dealing with client financial management and insurance claims. You will be responsible for the completion and submission of insurance forms, as well as facilitating the debt management process within the hospital. This will involve communicating with stakeholders including clients and hospital staff whilst maintaining accurate records for regular debt management reporting.
Role Requirements
Previous experience with insurance claims or credit management is essential.
Previous experience in a customer service role.
A clear and confident communicator, with the ability to stay calm under pressure whilst managing a busy workload.
Computer literate with a good understanding of Microsoft Office packages.
Working Pattern
The role will comprise of 30 hours per week, working the following shift pattern:
Monday from 08:00 to 14:00
Tuesday to Friday from 09:00 to 15:00
Plus, a fair share of bank holidays.
Rewards and benefits package
Recognising hard work is really important to us. Our employees are our greatest asset which is why we offer a first-class benefits and rewards package that includes:
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You - reward gateway giving discounts and cashback with 100’s of retailers
£780 CPD allowance pro rata
10 hours paid CPD hours annually pro rata
Family-friendly policies including sick, maternity, paternity and adoption pay schemes
UK Standard Pension contributions - 5% Employee/3% Employer
Up to 50% discounted staff pet care
Paid volunteering days
Death in service of two times annual salary
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