Control System Support Coordinator

4 months ago

Nottingham, United Kingdom Express Recruitment Full time

Express Recruitment are proud to be supporting a highly reputable software company in the East Midlands. Due to an ever-growing UK client base and a recent global acquisition resulting in increased workload, our client is seeking to expand their specialist team with the addition of an enthusiastic Control System Support Coordinator to support end users of their bespoke software as well as Field Service Engineers carrying out control systems commissioning.

**As this is an office-based position, applicants should live locally to Nottingham to ease their commute. You will be expected to accompany engineers in the field on occasions which will enhance your training and career development opportunities with this employer.**

**Roles & Responsibilities**:

- Respond to raised issues via bespoke ticketing system
- Provide technical support to clients and end-users, resolving and reporting issues/faults within a timely manner
- Escalate complicated technical issues to the appropriate team, reporting to a manager if ‘trending’
- Adhere to company processes and procedures to ensure customer standards are maintained

**Skills & Qualifications**:

- Confident level of IT experience including networks, servers, operating systems and infrastructure
- Confident communicator with customers and colleagues
- Experience in proven fault identifications and troubleshooting beneficial
- Possess a passion for engineering and tech, with willingness to learn and develop skillset and career
- Flexible and willing attitude towards field work and out of office hours overtime on occasions

**About Express Recruitment**

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

**Vacancy Summary**

**Hours**: Monday-Friday

**Salary**: c£30,000 D.O.E

**Location**: Nottingham, Nottinghamshire

**Job** Type: Full-Time, Permanent, Office-Based

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

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