Product Support Team Lead
5 months ago
**Product Support - Team Lead - PERMANENT ROLE**
**SOUTHAMPTON**
**£30,000 p.a. plus excellent benefits**
We are looking for a Team Leader with a contact call centre background to manage a team of Product Support Advisors in a busy call centre. Their duties will include setting team workloads, training staff members and ensuring employees work towards company goals and objectives.
You will start as a Product Support Team Lead, where you will have the opportunity to develop and progress to a Product Support Team Manager.
**About The Job**
- Work across the entire contact centre to actively support the team with their daily duties when required.
- Conduct regular monthly 1 to 1 reviews with the team
- Support in customer escalations as required reporting back through US Exec team and UK Senior Management.
- Review quality levels through coaching call monitoring and feedback
- Takes ownership and coordinate specific operational projects & tasks.
- Keep up to date on new products and processes through Marketing communications and liaising with our Global Help Desk team.
- Follow the development matrix to progress to Team Manager level
**About You**
- Previous experience in a call centre is essential
- Previous experience in a customer focused job as well as managing/leading a small team.
- You will have strong communication skills and be comfortable talking with customers and team members.
- You must have an excellent standard of written and spoken English
- Good data recording and administration skills will also be required
- You must be comfortable with multitasking in your work
- Competent in the use of MS Office, CRM systems and other software packages.
- Knowledge of Garmin products would be an advantage.
**Why Work for Garmin**
We offer an amazing range of benefits (some only after passing your 6 months probation with us):
- **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**:
- **21 days holiday rising to 28 days with service, plus all Bank Holidays**:
- **Celebration day for your birthday and another celebration day for your employment anniversary**:
- **Smart/Casual Dress**:
- **Hours 40 per week 8.30am to 5.30pm**:
- **Opportunities for Training and Career Progression**:
- **Private Medical Scheme, Social Events, Subsidised Staff Restaurant, Free Car Parking, Pension Scheme, Life Assurance Plan, Critical Illness Cover and Employee Support Program**
**Job Types**: Full-time, Permanent
Pay: £30,000.00 per year
**Job Types**: Full-time, Permanent
Pay: £30,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
-
Product Support Team Lead
5 months ago
Southampton, United Kingdom Garmin (Europe) Ltd Full time**Product Support - Team Lead - PERMANENT ROLE** **SOUTHAMPTON** **£30,000 p.a. plus excellent benefits** We are looking for a Team Leader to manage a team of Product Support Advisors in a busy call centre. Their duties will include setting team workloads, training staff members and ensuring employees work towards company goals and objectives. You will...
-
Product Support Team Lead
4 months ago
Southampton, United Kingdom Garmin (Europe) Ltd Full time**Product Support - Team Lead - PERMANENT ROLE** **SOUTHAMPTON** **£30,000 p.a. plus excellent benefits** We are looking for a Team Leader with a contact call centre background to manage a team of Product Support Advisors in a busy call centre. Their duties will include setting team workloads, training staff members and ensuring employees work towards...
-
Crime Victim Support Team Lead
3 weeks ago
Southampton, Southampton, United Kingdom Victim Support Full timeAbout the RoleThis is an exciting opportunity to join Victim Support Wiltshire as a Multi-Crime Team Leader, working 30 hours a week. As a key member of our team, you will be responsible for ensuring the delivery of excellent services to victims of crime and retaining and developing contracts for services.Key ResponsibilitiesEnsure the delivery of excellent...
-
Crime Victim Support Team Lead
3 weeks ago
Southampton, Southampton, United Kingdom Victim Support Full timeAbout the RoleThis is an exciting opportunity to join Victim Support Wiltshire as a Multi-Crime Team Leader, working 30 hours a week. As a key member of our team, you will be responsible for ensuring the delivery of excellent services to victims of crime and retaining and developing contracts for services.Key ResponsibilitiesEnsure the delivery of excellent...
-
Accommodation Office Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom Victim Support Full timeLead and Inspire a Team to Achieve ExcellenceWe are seeking a highly skilled and motivated individual to join our team as a Multi-Crime Team Leader at Victim Support Wiltshire.As a key member of our team, you will be responsible for leading and inspiring a team to achieve their goals, continually learn, and adapt to provide the best service for victims of...
-
Accommodation Office Team Lead
4 weeks ago
Southampton, Southampton, United Kingdom Victim Support Full timeLead and Inspire a Team to Achieve ExcellenceWe are seeking a highly skilled and motivated individual to join our team as a Multi-Crime Team Leader at Victim Support Wiltshire.As a key member of our team, you will be responsible for leading and inspiring a team to achieve their goals, continually learn, and adapt to provide the best service for victims of...
-
Drivers of All Classes
4 months ago
Southampton, United Kingdom Team Support Full timeAt Team Support we are looking for a range of drivers to join our Team in Morley, Leeds. We have 3.5t, 7.5t, LGV2, LGV2 Hiab and LGV1 Roles available. Rates will vary on the role and shift you are doing We are looking for people to start immediately 7.5t Drivers and above must have a Digital Tahco and CPC **What we offer**: - Weekly Pay - Holiday Pay...
-
Technical Support Specialist
1 month ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are actively building diverse teams and welcome applications from everyone.Job SummaryAs a Distributed Support Engineer, you will be responsible for providing technical support to our clients, including repair, diagnosis, and replacement of PC's, Laptops, Printers, Servers, and retail equipment.Key ResponsibilitiesPerform desk-side support...
-
Technical Support Specialist
1 month ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are actively building diverse teams and welcome applications from everyone.Job SummaryAs a Distributed Support Engineer, you will be responsible for providing technical support to our clients, including repair, diagnosis, and replacement of PC's, Laptops, Printers, Servers, and retail equipment.Key ResponsibilitiesPerform desk-side support...
-
Production Team Leader
4 months ago
Southampton, United Kingdom Nourisher Food and Drinks Ltd. Full time**Job Overview**: Shift: Monday to Friday, 14:30 to 23:00**.** We are seeking a skilled and experienced Production Lead to join our team. As a Production Lead, you will be responsible for overseeing the daily operations of our food production facility. Your role will involve ensuring food safety standards are met, managing production schedules, and leading a...
-
Production Team Member
2 weeks ago
Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full timeProduction / Assembly ===================== **Job Summary** We are seeking a skilled Production / Assembly Operative to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our production team, you will be responsible for the assembly of specialist goods, ensuring high-quality products are delivered to our clients. **Key...
-
Production Team Member
7 days ago
Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full timeJob Title: Production Team MemberJob Summary: We are seeking a skilled Production Team Member to join our team at Dynamite Recruitment Solutions Ltd.Key Responsibilities:* Assist with the production of goods* Quality test products* Assemble goods* Support with drilling and welding* Develop specialist skills and areasRequirements:* Previous experience in...
-
Product Analytics Lead
4 months ago
Southampton, United Kingdom Benefex Full time**Who are Benefex?** We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless...
-
Production Team Member
1 week ago
Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full timeJob Title: Production Assembly SpecialistJob Summary: We are seeking a skilled Production Assembly Specialist to join our team at Dynamite Recruitment Solutions Ltd. As a Production Assembly Specialist, you will be responsible for the assembly of specialist goods, ensuring high-quality products are produced efficiently.Key Responsibilities:Assist with the...
-
AV Support Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.Perform desk-side support to SCC clients as requested.Utilize a PDA to check and update allocated calls in a timely manner to...
-
AV Support Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.Perform desk-side support to SCC clients as requested.Utilize a PDA to check and update allocated calls in a timely manner to...
-
AV Support Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout the RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, laptops, printers, servers, and retail equipment, as well as associated peripherals.Provide desk-side support to SCC clients as requested.Utilize a PDA to check and update allocated calls in a timely manner,...
-
AV Support Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout the RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, laptops, printers, servers, and retail equipment and associated peripherals.Provide desk-side support to SCC clients as requested.Utilize a PDA to check and update allocated calls in a timely manner to...
-
AV Support Specialist
1 month ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.Provide desk-side support to clients as requested.Utilize a PDA to check and update allocated calls in a timely manner to achieve...
-
AV Support Specialist
1 month ago
Southampton, Southampton, United Kingdom Umbrella Functional Consulting & Support Team Full timeAbout The RoleWe are committed to building diverse teams and welcome applications from everyone.Key ResponsibilitiesRepair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.Provide desk-side support to SCC clients as requested.Utilize a PDA to check and update allocated calls in a timely manner to...