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Service Coordinator
4 months ago
**Breakdown Assistance Call Handler - Scania Assistance**
**Salary: Starting from £24,500**
**Working pattern: 4 on 4 off shift pattern. 2 days 06:00 - 18:00 | 2 nights 18:00 - 06:00**
Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for an experienced Service Coordinator who takes pride in providing excellent customer service and has a passion for working with the best. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.
Based at our Bradford Scania Assistance Branch you will be reporting directly into the Branch Manager. You will administrate Scania Assistance cases from the customers’ first call to closing the case according to procedures and guidelines to reach a positive and acceptable solution for the customer.
At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
**Responsibilities**:
- To receive customer calls relating to breakdown and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion
- To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
- To provide a guarantee of payment to the repairing workshop on behalf of the customer
- Continuously inform and keep all parties updated on the progress of each case
**Key requirements for the role**:
- A levels of equivalent ideally with a technical orientation
- Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
- Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
- Previous call centre experience is desirable
- Excellent communication skills with the ability to communicate at all levels
- High levels of accuracy and attention to detail
- Good IT knowledge and experience
- Geographical knowledge throughout UK (desirable)
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Closing Date: 06/07/2023
