Executive Coach

3 days ago

Newcastle Upon Tyne, United Kingdom Reed in Partnership Full time

**About us**:
**Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?**
Consider the role of an** Executive Coach **at** Reed in Partnership**
**Reed in Partnership**is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. We are on a mission to be the partnerof choice for developing people and their communities.
**What the job is about**
An **Executive Coach** is responsible for supporting professional, managerial & graduate level unemployed participants to increase their employability via delivery of 1:1 coaching sessions and group training sessions (both face to face and remotely).An Executive Coach will use a variety of techniques including effective diagnosis, individual and group coaching, maximising on any Participant funding available to achieve sustainable employment. Executive Coaches will deliver our services both in fixed Reedin Partnership locations, co-location sites and where appropriate remotely, to ensure our services are accessible to all.
This role is not case loaded, however will work closely with Employment Advisers to identify suitable participants that require extra, tailored support at this level. An Executive coach will work toward Job Entry conversion targets; therefore, a level of recruitmentand Business development knowledge will be required.
An Executive Coach will work towards strict targets and guidelines in accordance with the programme obligations and Reed in Partnership process. This is not an exhaustive list, and an Executive Coach will be expected to carry out any other duties as may bespecified by their manager from time to time. This profile is non-contractual.
**Key Responsibilities**:
**Engagement and Diagnosis**:

- Provides a good customer service to Participants including meeting and greeting Participants in a professional way.
- Ensure Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme (if voluntary participation) and exploration of their aspirations and needs.
- Identifies and utilises various approaches where appropriate such as Better Off Calculations (BOC), visionary goal setting, and applicable financial incentives to sell the benefits of the programme and to adequately diagnose first level barriers.
- Identifies, clarifies and manages the Participant expectations of the process including data protection, confidentiality and ground rules of the programme and the relationship in order to achieve buy-in to the programme.
- Liaises with relevant partners to inform them of Participant registration, to assist with first level and/or deeper level barriers as appropriate.
- Identifies appropriate short and long-term solutions' and interventions as required by the Participant's needs, programme constraints and opportunities.

**Participant Progression**:

- Develops the Participant's job search strategy and skills by assisting with internet job searching, CV creation (e.g. tailored CVs to job goals), interview techniques and identification of job related quantifiable skills.
- Develops and manages Participant’s job goals using creative techniques and deep level questioning as necessary for the Participants needs, to assist with diagnosis and progression.
- Motivates, encourages and empowers Participants, identifying barriers, realistic job goals and social training needs, signposting as appropriate to internal employability skills, mind set and employer/sector focussed training courses, Health & Wellbeingadvisory services and training courses or external interventions as the programme allows and/or requires it.
- Conducts health review (or utilises specialist external provision for Participants with more complex needs) for Participants with health conditions/disability to understand impact on their ability to secure and sustain in work.
- Identifies any in-work adjustments that may need to be made to support Participant’s with health conditions and/or disabilities (ideally within the first 6 weeks).

**Training Delivery**:

- Engage and empower Learners whilst delivering group training sessions, with the aim of progressing them to achieve sustainable employment.
- Awareness of and ability to adapt to a diverse range of learners and their learning needs and styles.
- Follow lesson plans and activity guidance provided.
- Maintain a professional training environment at all times.
- Ensure Learner satisfaction surveys are completed in line with internal requirements and on time.

**Administration & Quality**:

- Maintains Participant files and data (paper and database) to 100% accuracy at the first, and every subsequent instance of completion.
- Takes appropriate steps to be agreed in Participant action plans and reviews constantly.
- Follows prescribed filing and data accuracy requirements to ensure the confidentiality of Participant information and a robust audit trail for internal and external review.

**Required Skills and Experience**:
**Essential Attainments**:

- Experience of working in a customer facing environment, e.g. Customer Services Assistant, Retail Assistant.
- Experience of working in a performance target driven environment. Examples of such experience
may
include working as an Executive Coach on a similar contract, being a Recruitment Consultant or experience of Business Development roles, sales targets in a retail business or call centre etc.
- Experience of running group and individual training / development sessions.
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a...

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