UX Researcher

2 weeks ago

City of London, United Kingdom Maclean Moore Consulting Full time

**Role: UX Researcher**

**Contract Type: PAYE**

**Rate: £500-600pd**

**Duration: 6 Months**

**Industry: Financial Services**

**Key Responsibility**:
As a UX Researcher,
- You’ll be defining and conducting investigations into customer experiences for our current and prospective products
- These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.
- Working with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.
- Identifying emerging opportunities for improving the user experience of core journeys by collecting and analysing behavioural, survey and usability testing data
- Identifying the root causes of wider customer experience issues and help multi-disciplinary teams tackle them
- Making sure we’re capturing actionable feedback from our customers at the right place and time
- Sharing insights with different stakeholders, from product teams to senior leadership
- Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
- Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
- Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
- Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

**Key Skills**
- Experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services.
- Ability to use UX design research tools, including DScout, Optimal Workshop and video editing software
- Knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
- The ability to deliver relevant and effective insight under varying project constraints
- Experience supporting HCD processes for both desktop and mobile, by leading research design and creating research material
- A background in human-computer interaction, psychology, sociology, or a related field
- Excellent communication and collaboration skills across all levels with an ability to champion design
- **Maclean Moore Job ID: JN905599UXR**_

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