International Student Adviser

5 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The University of Glasgow is dedicated to the welfare and success of it’s students. In achieving this commitment, the International Student Adviser plays a crucial role in delivering a positive and innovative student centric service to enhance the student experience. The post holder will report to the Student Experience Manager.
International Student Advisers support all international students in interpreting and adhering to the UK immigrations system and regulations. The role also involves supporting the student experience through practical advice and guidance on areas such as opening a bank account, personal safety and understanding how to access the NHS.

**Main Duties and Responsibilities**-2. Respond to queries from students (via Ivanti and inbox) and staff in a timely and professional manner, recognising where more complex casework may be required and referring to other Services as appropriate.
3. To arrange and deliver regular drop-in sessions as well as longer appointments on line or in person to deal with more complex questions from international students.
4. Develop and maintain excellent links with key academic and professional services staff, providing advice and advocating the needs of international students across the institution as well as cultivating links with appropriate agencies outside the University. Raising profile of ISS (International Student Service) through departmental meetings/presentations across the University wherever possible.
5. Work in close collaboration and maintain a strong working relationship with the Visa Compliance Team. 6. To contribute to the revision and updating of the International Student Support web pages to ensure information is up to date, informative and relevant.
7. To contribute to the development, promotion and delivery of a range of information sessions, masterclasses and cultural workshops for international students.
8. To support and contribute to the planning, organising and management of the International Student Welcome team, Airport Welcome and Welcome Desk over the September and January arrival period and plan workload / assist in line management of Welcome Team Co-ordinator and Welcome Team members to ensure a positive new student experience.
9. To maintain and and keep up to date with expert knowledge of regulations and legislation affecting international students and participate in ongoing professional development in the international student welfare/advice field.
10. To undertake the organisation and management of International Student Support events throughout the year including Orientation, one-off events or projects and social events aimed at international students and their dependants through but not exclusive to the International Family Network.
11. Actively seek and promote opportunities to support the international student experience.
12. To contribute to the enhancement of the University’s international profile in line with the University’s Strategic Plan, Glasgow 2020 - A Global Vision.
13. n accordance with the confidentiality policy, to immediately alert the Visa Compliance Team of any identified risk to immigration compliance, and to support an effective and timely resolution.
14. To work at all times in accordance with the UKCISA Code of Ethics.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:
A2 Excellent knowledge of UK immigration law and policy as it relates to students of Higher Education (OISC Level 2).
A3 Excellent understanding of student and PBS dependant immigration matters.
A4 Excellent cultural awareness.

**Skills**

**Essential**:

C1 Excellent interpersonal skills including influencing skills, diplomacy and sensitivity.
C2 High standard of written and oral communication skills to ensure high level of service.
C3 Ability to work flexibly and independently as well effectively as a member of a team.
C4 Excellent organisational and time management skills maintaining attention to detail.
C5 Strong IT and presentation skills.
C6 Ability to plan, organise and prioritise work effectively against competing priorities.
C7 Ability to work calmly under pressure in a busy environment and meet deadlines.
C7 Ability to deal sensitively with any situation and maintain a high level of professionalism at all times.

**Desirable**:

D1 Experience of using a content management system.

**Experience**

**Essential**:

E1 Typically 3 years practical experience in a similar or related field OR 2 years relevant experience with Higher degree OR evidence of progression and development through 7-10 years relevant work experience.
E2 A minimum of 2 years experience of providing UK immigration advice and services to students at OISC Level 2.
E3 Considerable experience of providing a high-level of service within a customer-facing environment.
E4 Considerable experience of responding to and providing advice on multiple and complex queries from international students and the

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