Administrator & After Sales Support

Our client has a great opportunity for an outgoing person to join their dynamic, growing company. You’ll be a keen learner and excited to work with existing customers, giving them the best experience of dealing with the company

You will be the point of contact for existing customers. You'll like building and maintaining relationships and you feel comfortable speaking with people on the phone.

As a small company, they pride themselves on making the difference by being fast; between the first interview round and the offer.
- **£24,000 - £26,500 per annum**:

- **Full time, permanent, Mon - Fri**:

- **Sandiacre, office based only**:

- **Holiday allowance: 25 days + bank holidays**
- **Responsibilities**:_
- Provide the best possible customer care to existing customers
- Youwill ensure each customer is receiving the best customer care possible by being their main point of contact for "anything after-sales"
- Reconnectwith customers who haven't had contact for a while
- Helping with the administration of incoming sales enquiries, recording these on the CRM and liaising with the correct sales representative, monitoring of sales enquiries via the facebook page.
- Answering incoming calls in a timely, effective and friendly manner, managing expenses, and welcoming visitors to the business.

**_Skills & Experience:_**
- A passion for delivering first-class customer experience; you go the extra mile to get customers as fast as possible to the answer they need
- You are driven and you take ownership of tasks without anyone asking you to do them
- You love to be organised and use technology to do this (e.g. spreadsheets) completing a variety of tasks to a high standard and keep 'many plates spinning’
- You are enthusiastic, and love to speak to people on the phone
- When faced with a problem, you come up with solutions