Deputy Visitor Services Officer

6 months ago

Reading, United Kingdom Reading Borough Council Full time

Job description

Part-Time 16.5 hours, permanent contract

**About us**

Do you thrive in a busy, customer-focused and creative environment? If so, this is the job for you You will be assisting our Visitor Service Officer to ensure the delivery of excellent customer experience and service by our front of house team.

This is an exciting opportunity to join our dedicated Museum team, who offer a warm welcome to visitors from our local communities and from further afield. Reading Museum is based in the Victorian Town Hall right in the heart of the rejuvenated Abbey Quarter. Every year over 100,000 visitors enjoy our galleries displaying everything from Huntley & Palmers biscuit tins and archaeology from Roman Silchester, to our famous Victorian copy of the Bayeux Tapestry. Customers also come to enjoy our temporary displays, exhibitions, interactive schools workshops, varied programme of family activities and to visit our shop.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

We want our people to be the best they can and to give them a platform from which they can deliver the highest quality services for our residents. We work in partnership with many organisations delivering properties to be proud of in Reading and we are looking for people who want to make a difference through supporting the best use of our land and property assets.

Key areas of responsibility include:

- Undertake a range of corporate property management functions, commercial and residential property valuations
- Provide effective operational and practical property and land advice, including valuation, disposals, acquisitions, landlord and tenant and investment advice
- Negotiate terms for new lettings, acquisition, disposal, and dilapidations claims
- Act as Expert Witness to the Council in any property related Court hearing or Arbitration cases

You will be part of a great team that shares knowledge and works closely with colleagues across the organisation. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:
**Work Together as one team - **work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do.

**Drive Efficiency - **show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious - **be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading - **maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

**We are looking for**:

- A motivated and creative person to join our dynamic and inventive museum team.
- You must be an effective communicator who enjoys working with individuals and groups of all ages, abilities and backgrounds.
- Someone who has great customer service skills and experience in a retail and/or visitor experience environment
- A positive attitude and a passion for museums and heritage

**About the role**

Key responsibilities will be to:

- Assist the Visitor Services Officer to develop the Museum’s visitor services, ensuring an exceptional visitor experience
- Assist with the management of shop stock control, buying and merchandising to maximise retail income
- Assist with the planning, supervision and deliver of family-friendly events and activity programmes to the public in the museum and other locations
- Assist with the monitoring and response to customer feedback and the collection and analysis of feedback and visitor statistics/performance indicators
- Act as Duty Officer, supervising staff and volunteers, ensuring an efficient and welcoming customer-orientated experience
- Assist with evaluating the performance of the Museum’s retail activities
- Assist with the creation and amendment of team rotas
- Assist with the submission of monthly timesheets and sick forms to payroll
- Contribute to the Museum blog and social media

You will report to the Visitor Services Officer and be a full and active member of the wider Museum team.

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days h

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom NHS Full time

    Deputy Chief Digital Information OfficerWe are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale...

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom Royalberkshire Full time

    Deputy Chief Digital Information OfficerWe are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale...

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community.Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution.By advancing...

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community.Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution.By advancing...

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution. By advancing...

  • Deputy Chief Digital Information Officer

    2 weeks ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution. By advancing...

  • Deputy Chief Digital Information Officer

    1 week ago

    Reading, Berkshire, United Kingdom NHS Full time

    Deputy Chief Digital Information Officer We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale...

  • Deputy Chief Digital Information Officer

    1 week ago

    Reading, Berkshire, United Kingdom Royalberkshire Full time

    Deputy Chief Digital Information Officer We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale...

  • Deputy Chief Digital Information Officer

    57 minutes ago

    Reading, Berkshire, United Kingdom NHS Full time

    Deputy Chief Digital Information Officer We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale...

  • Health Visitor

    2 days ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Come and join our Heath visiting service team. We have Full and Part time vacancies based in Reading. If you are a dynamic, enthusiastic and experienced Health Visitor you could be part of our forward thinking, vibrant team! You will be supported by one of our Health Visiting managers and your colleagues, as we strongly believe in developing our staff to...

  • Deputy Service Manager

    6 months ago

    Reading, United Kingdom Voyage Care Full time

    Deputy Branch Manager - Reading £31,746.00 per annum Full Drivers Licence We are looking for genuinely caring, hands-on individual to join our team at Oaklands as the Deputy Branch Manager based in our Residential Service in Reading. Oaklands have 5 services users that we support. All are older gentlemen and is generally a calm & quiet home. They enjoy...

  • Deputy Chief Digital Information Officer

    1 week ago

    Reading, Berkshire, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution. By advancing...

  • Health Visitor

    7 months ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Attention all newly qualified or experienced Health Visitors! Do you share our passion for working with children to help give them the best start? Are you looking for a role within a committed, engaging, supportive team? We are actively recruiting both full and part time enthusiastic Health Visitors to join our well experienced team here in Reading. We...

  • Health Visitor

    7 months ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Attention all newly qualified or experienced Health Visitors! Do you share our passion for working with children to help give them the best start? Are you looking for a role within a committed, engaging, supportive team? We are actively recruiting both full and part time enthusiastic Health Visitors to join our well experienced team here in Reading. We...

  • Office Administrator

    2 days ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    We are currently looking for an Office Administrator to join our busy team in Reading! Reporting into the HR & Compliance Manager, the HR & Office Administrator will be responsible in ensuring that the day to day office management tasks are completed in a timely and efficient manner as well as supporting HR administration **Contract Type:...

  • Virtual Health Visitor

    7 months ago

    Reading, United Kingdom Solutions 4 Health Limited Full time

    Solutions4Health are delighted to be offering the role of Virtual Health Visitor - remote role. This is a full-time job with a salary of £35,392 to £37,350 depending on experience. Role Summary The post holder will be responsible for delivering key activities in line with the Healthy Child Programme (HCP) 0-19 and up to 25 years for children with special...

  • Office Administrator

    7 months ago

    Reading, United Kingdom J Mould (Reading) Full time

    **Job Title: Receptionist & Admin Support** **Job Purpose**: To meet & greet all our visitors to site providing an excellent 1st impression of J Mould. Support with administrative tasks as required to ensure the smooth running of the office & site. **Key Duties**: - Welcome all visitors to reception in a polite & efficient way, assist with their needs &...

  • Deputy Head of Orthoptic Services

    1 day ago

    Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Job ResponsibilitiesThe Deputy Head Orthoptist will be responsible for:Managing a team of Band 5 and 6 Orthoptists, as well as the Lead Ophthalmic TechnicianUndertaking varied clinics in core orthoptics and extended role practiceManaging the day-to-day operational activities of the service, including rosteringActing as professional lead for Orthoptics in the...

  • HR & Office Administrator

    6 months ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    **Position**:HR & Office Administrator **Reporting To**: Head of HR **Status**:Permanent **Salary**:£25,000 per annum plus benefits **Hours**:Full Time (basic hours are 9.00 a.m. to 17.30 p.m) **Based**:Reading **The Company**: With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card...

  • Deputy Data Protection Officer

    7 months ago

    Reading, United Kingdom Project People Full time

    **Deputy Data Protection Officer** **Reading - Hybrid 2 days per week office based** **The Role**: We are seeking a highly experienced Privacy Lawyer who is eager to embark on a new challenge and channel their passion for data protection in a dynamic and innovative environment. As a key member of this team the Data Protection and Privacy Officer (DDPO)...