Service Desk Scheduler
1 month ago
The role is to plan and co-ordinate the daily workload for a team of regional engineers, ensuring all client calls are completed within the allotted time frame.
The Role:
- Assign customer calls to the most appropriate engineer available to achieve the customers agreed requirements.
Allocate or order parts using our clients or courier systems to ensure calls can be attended and resolved
Accurately post engineer updates capturing all the information required
Effectively liaise with customers and ensure system is updated accurately and in a timely manner
Provide a courteous and professional response to all calls when receiving and logging updates from internal and external stakeholders
The Person:
- Excellent customer service and customer handling skills.
Excellent communication and telephone skills
Good working knowledge of Microsoft Windows and MS Office products, (e.g.: MS Word and Excel).
Strong time management, multi-tasking and prioritisation skills.
Ability to work effectively in a team environment.
Strong attention to detail in updating call details
Assertive, methodical, confident, positive and professional manner.
Strong administration and organisational skills.
Flexible, co-operative attitude to work and change.
Good problem solving skills.
Experienced PC user with good keyboard skills.
What's on Offer:
- Based in the office in Peterborough
- Working hours are Mon - Fri 9am - 5.30pm
- Salary is £11 per hour, £16.50 per hour for overtime
-
Service Desk Scheduler
1 month ago
Peterborough, United Kingdom Interaction Recruitment Full timeInteraction Recruitment are working with this Peterborough based business to recruit for a Service Desk Scheduler on a temp to perm basis The role is to plan and co-ordinate the daily workload for a team of regional engineers, ensuring all client calls are completed within the allotted timeframe. The Role: - Assign customer calls to the most appropriate...
-
Service Desk Scheduler
4 weeks ago
Peterborough, United Kingdom Interaction Recruitment Full time**Reference** 414200 **Salary** £11.79 - £11.79/hour **Job Location**: - United Kingdom - England - East of England - Cambridgeshire - Peterborough **Job Type** Temporary **Posted** 19 June 2023 Interaction Recruitment are working with this Peterborough based business to recruit for a Service Desk Scheduler on an initial 3 month contract. The role...
-
IT Service Desk Analyst
1 day ago
Peterborough, United Kingdom Picture More Full time**IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm. **Salary - £20-24,000 per annum Hybrid working - 3...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom Dgh Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract...
-
IT Service Desk Analyst
14 hours ago
Peterborough, United Kingdom Dgh Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom Dgh Recruitment Full timeService Desk Analyst / 1st Line Support AnalystIf you want to know about the requirements for this role, read on for all the relevant information.A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line...
-
Service Desk Analyst
1 month ago
Peterborough, United Kingdom Cooper Lomaz Recruitment Full time**Service Desk Analyst** **Hybrid / Peterborough** **£19.23 to Umbrella Company** **6 month contract** My client based in Peterborough is looking to recruit a Service Desk Analyst into their new U.S team. Working as part of this team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level. **Key Skills**: - 1st line...
-
Service Desk Analyst
4 weeks ago
Peterborough, United Kingdom Quantica Technology Full timeService Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...
-
Service Desk Analyst
2 days ago
Peterborough, United Kingdom Savills Full timeRole Overview The Service Desk Analyst role ensures customers can operate Savills’ systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests. Key Responsibilities Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and...
-
Service Desk Analyst
13 hours ago
Peterborough, United Kingdom iDPP Full timeService Desk AnalystPeterborough, Cambridgeshire (Full-Time, On-Site)3 months initially£220.00 per day inside IR35A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional...
-
Service Desk Analyst
23 hours ago
Peterborough, United Kingdom Savills Full timeRole Overview The Service Desk Analyst role ensures customers can operate Savills’ systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.Key ResponsibilitiesAnswer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and...
-
IT Service Desk Analyst
16 hours ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a...
-
IT Service Desk Analyst
3 days ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeJob Description Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to...
-
IT Service Desk Analyst
4 days ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a...
-
Service Desk Analyst
2 days ago
Peterborough, United Kingdom Picture More Full timeService Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issuesAnswer requests from end...