Transcription Production Assistants

5 days ago


Gateshead, United Kingdom RNIB Full time

**Transcription Production Assistants**

Job description
We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

**Who We're Looking For**

We have both permanent and 12 month fixed term positions available in our Transcription Team, working 36 hours a week as a Transcription Production Assistant.

We are looking to recruit self-motivated individuals who can keep up with the demands of working within a fast paced environment and enjoy working in a supportive team.

The Transcription team transform standard documents into accessible formats for blind and partially sighted people. All important correspondence you get through your letterbox, we are responsible for making accessible. You will be part of the team that extracts the information/text from these documents and formats into either Large Print, Braille, Audio or EasyRead, ready to go down to our Dispatch team; who print and pack these documents and mail out to the end user.

We are seeking those with good computer skills and a willingness to learn and make a difference. All Transcription training will be provided in-house and on-site.

**What You'll Be Doing**

Reporting to a Transcription Team Leader your main responsibilities will include:

- Producing a range of alternative formats including Large Print, Braille and Audio within the Microsoft package and other in-house programs to client specific requests
- Working to client Service Level Agreements
- Working with speed and accuracy whilst maintaining agreed quality standards
- Assisting automated production routes and delivering feedback to Team Leaders on any non-conformances
- Scanning documents through OCR software to deliver data to colleagues
- Proofing other colleagues work for any non-conformance

**Who You Are**

We are looking to recruit self-motivated and enthusiastic individuals, who can keep up with the demands of working within a fast paced environment, and enjoy working in a supportive team, where you'll be communicating with various levels of internal staff (and sometimes customers) both verbally and in writing.

You will have good general IT skills (including Microsoft Office), and have the ability to organise your time effectively to prioritise workloads and meet deadlines.

All Transcription training will be provided in-house and on-site - while previous experience in a similar environment would be beneficial, we're ultimately looking for people who are willing to learn and want to make a difference.

**What We Offer**

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

- 26 days holiday per year (plus bank holidays), which increase with service.
- Excellent pension schemes
- Staff discount scheme

**How to Apply**

**Additional Information**

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.



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