Emergency Services Admin Clerk

3 weeks ago


Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and the Emergency Departments MSS System To provide a front line staff 24 hour patient focused reception service, ensuring that the service is efficient and welcoming, including directing patients/staff/relatives to other departments and dealing with aggressive/abusive patients in a calm and professional manner. To deal with patient/relative enquires either face to face or by telephone in a professional manner. To liaise with other departments regarding patient admission/attendance and arrange assistance as required, e.g. arranging for porters to collect patients with wheelchairs or PALS.

To arrange transport for patients as required. Please see attached Job Description for full list of Roles & Responsibilities


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