Technology Support Specialist
1 month ago
**Technology Support Specialist**
**Gloucester/Hybrid**
**8 Month FTC**
**£30,000**
Sanderson have partnered with a well-established financial services company who currently require a Technology Support Specialist to provide support throughout the business to create stability and continuity for its users. This role is integral to the operationof the business being the first port of call for a range of enquiries and reoccurring problems.
**What you'll be doing**:
- Resolving technical tickets to agreed SLA
- Working in Tech Stop dealing with user's issues face to face to provide a great customer experience
- Dealing with complex tickets, recreating the problem, finding a solution, and testing the outcome
- Coaching and training junior team members
- Liaising with other Technology teams and users to find solutions
- Investigation into root cause of issues and working towards a fix forever
- Creating knowledge base articles for the team and Service Desk
- Managing users' escalations and VIP tickets
**Who we're looking for**:
- Experience of providing user technical support in a Windows 10 IT environment
- Good understanding of systems and processes to provide support with increased permissions
- Strong interpersonal skills are required to maintain and build the relationship between the support function and the end user
- Sound knowledge of Microsoft Office 365 and components
- Good understanding of Operating Systems, Mobile devices, and Peripherals
- Technically experienced with an understanding of the operational infrastructure
- Knowledge of networking and security practices including anti-virus
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