Av Field Service Engineer
2 weeks ago
**AV Field Service Engineer**
Prospero Integrated are currently searching for an AV Field Service Engineer to join a cutting-edge technology company working in audio visual communication and collaboration.
Key Details:
- £30k-£45k
- London
- some travel may be required
- Permanent
- Full-time
Role Involves:
- Collaborating with colleagues in the service team to resolve a range of technical issues, contributing your relevant knowledge and experience.
- Uploading of firmware and appropriate changes to configuration files for AV or VC hardware e.g. Logitech, Shure, Poly, QSC.
- Diagnosing faults with equipment and systems, and collaborating with colleagues to resolve matters that need follow-up work such as spare parts, warranty returns, product replacement.
- Updating of system commissioning documentation such as AV/IT schedules, and accurate note recording of work carried out on site and via remote work.
- Working with the service administrator to facilitate site visits and remote support within the terms of our client's service level agreements (i.e. the contractually agreed remote and site response times).
- Undertaking scheduled preventative maintenance service visits to client sites and documenting findings.
- Providing some informal and ad hoc end user training / user education to ensure the systems are used correctly.
Skills Required:
- To be an enthusiastic team player capable of meeting deadlines and going the extra mile to ensure timely task completions.
- To have/maintain strong knowledge of both Design Integration's and other manufacturers products.
- To ensure that health & safety policies are always complied with.
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