Hospitality Supervisor

2 weeks ago

Dundee, United Kingdom Dundee University Students Association Full time

**Job Description - Hospitality Supervisor**

**About DUSA**

Dundee University Students’ Association (DUSA) is the most successful students’ union in Scotland and one of the top five within the UK. We are proud to be at the heart of one of Scotland’s best universities, fulfilling the aspirations of the 18,000 students who study here, by providing an excellent range of educational, welfare, recreational and retail services.

The city of Dundee is prospering, currently undergoing £1billion regeneration. We aim to mirror that progress and fulfil our ambitious plans to become number one students’ union in the UK. We have a passionate, dedicated team of staff and students committed to doing just that. There has never been a more exciting time to be part of DUSA.

The Hospitality department operates a variety of venues within DUSA, with the aim to provide the students with the finest quality, best value products and services, served in a stimulating and well-maintained environment. The role of Hospitality Supervisor involves all the duties of a bar operation, including stock and cash control, to deliver high standards of customer service.

**About the Hospitality Team**

The Hospitality Team at DUSA prides itself on being one of the most dynamic and versatile hospitality experiences in Scotland. The income we generate in the Hospitality department all goes back into the student experience, whether that is in the form of the Advice and Support Team, community initiatives or high caliber student events.

We believe in supporting our staff members to learn and develop with us. We do this by holding regular performance and development reviews and showing a clear path of progression.

**The Role**
- To act as a representative of the Hospitality Management Team by taking ownership of your venue, contributing to its success, and helping develop it.
- Problem Solving, decision making and effective planning.
- To operate in a fast-paced environment, overseeing different areas whilst maintaining quality and attention to detail.
- To take responsibility of daily financial goals from an operational capacity, i.e stock management, staff management and target performance.
- To communicate instructions and delegate tasks to team members, training and developing staff on shift, seeking guidance from the Duty Manager if more in
- depth training is required.
- Managing general Health & Safety of the venue, reporting incidents/near misses, following DUSA documentation procedure including daily/weekly paperwork.
- To prepare and serve food & drinks in line with DUSA House Rules, ensuring licensing compliance is adhered to.
- To assist staff from other departments if required and any other duties that may reasonably be expected by the Duty Manager.
- To provide a consistently welcoming and friendly service within all areas of work at DUSA for customers.

**The Person**

As a Hospitality Supervisor we will be looking for you to have a friendly positive attitude, be able to take initiative and maintain a strong work ethic throughout busy shifts. As the needs of the organisation are so diverse, we require our staff to be dynamic and approachable in various situations.

As a Hospitality Supervisor strong communication and the ability to motivate is key to ensure the smooth operating of a venue.

Leadership qualities including accountability and the ability to operate autonomously are vital as you would be responsible for your team and the venue, with support from management.

Finally, we require our staff to be flexible regarding working hours as we operate throughout the year in many different spaces and times.

**Qualifications/Knowledge/Experience**
- Previous Bar, Coffee and Barista experience desirable but not essential
- Customer service training or experience desirable
- Leadership experience beneficial

**Hours of Work**

Casual basis - Rota basis - 35 - 40 hours on a casual basis, no more than 20 hours per week for student applicants only, to avoid compromising academic commitments, unless an exemption is granted.

There will be a requirement to work weekends and evenings.

**Salary**

Variable rate depending on shift type.

DUSA is a real Living Wage employer. The rate is currently £11.30 per hour. No additional payments or allowances and no contractual entitlement to overtime.

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: Up to £11.30 per hour

Work Location: In person

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