Patient Services Administrator

4 weeks ago

Leatherhead, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**NHS AfC: Band 2**:
**Main area**
- Surrey Downs Health & Care
- **Grade**
- NHS AfC: Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 22.5 hours per week
- **Job ref**
- 343-SDH&C-6176599**Site**
- Leatherhead Community Hospital
- **Town**
- Leatherhead
- **Salary**
- £23,575 per annum pro rata inc fringe hcas
- **Salary period**
- Yearly
- **Closing**
- 23/04/2024 23:59**Job overview**:
**Surrey Downs Health & Care**

We want to recruit hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.

What you have:

- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Strong organisational skills
- Experience of delivering a wide range of administration tasks to a high standard
- Experience of working within a team
- Proven track record of delivering on objectives within a constantly changing environment
- Ability to act on own initiative and work independently, where required
- Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis - training will be given for Emis

Provide a high quality efficient administration service to support the smooth running of Specialist Services.

Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.

**Main duties of the job**:
Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.

Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.

Respond to and manage unexpected events occurring within site/ front of house.

Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.

Ensure that mail is collected and despatched promptly.

Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services. Checking patient basic details are correct in system and up
- dating any amendments.

Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.

**Working for our organisation**:
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

- The three GP federations representing practices that operate in the Surrey Downs area
- CSH Surrey
- Epsom and St Helier University Hospitals NHS Trust
- Surrey Council County

We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.

**Detailed job description and main responsibilities**:
Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.

Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.

Respond to and manage unexpected events occurring within site/ front of house.

First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.

Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up
- dating any amendments.

Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.

**Person specification**:
**Experience**:
**Essential criteria**:

- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems

**Desirable criteria**:

- Ability to act on own initiative within policies and procedures, referring to manager as required
- Good interpersonal and communication skills with experienc

  • Patient Services Administrator

    1 month ago

    Leatherhead, United Kingdom Eastwick Park Medical Practice Full time

    **Eastwick Park Medical Practice** currently have an exciting opportunity for an enthusiastic and motiviated individual to join our patient services team. The post will be 30 hours per week split across Monday to Friday (3 days) The role will provide support to the administration and clinical teams in delivering high quality patient care and making a...

  • Patient Services Administrator and Health Care

    1 month ago

    Leatherhead, United Kingdom Eastwick Park Medical Practice Full time

    **Eastwick Park Medical Practice** currently have an exciting opportunity for an enthusiastic and motiviated individual to join our patient services team. The post will be 37.5 but 32.5 hours would be considered hours per week split across Monday to Friday. The role will provide support to the administration and clinical teams in delivering high quality...

  • Administrator

    1 month ago

    Leatherhead, United Kingdom Specsavers Full time

    **Admin Assistant** **Location: Leatherhead, Surrey** **Salary: £22k** **Working hours: Full Time, 40 hours a week (Weekend work is essential)** **Training provided** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So, what does it...

  • Administrator & Referral Officer

    1 month ago

    Leatherhead, United Kingdom AshLea Medical Practice Full time

    **About us** Our practice is one of the oldest in the country, founded in 1908, and we retain the best traditional family general practice whilst employing the best in modern healthcare. We have a multidisciplinary primary health care team with 10 GP partners and approximately 65 staff. Our multi-disciplinary team also includes 8 Associate GPs, GPs with...

  • Customer Service Administrator

    2 weeks ago

    Leatherhead, United Kingdom Reed Full time

    Title: Temporary Customer Service Administrator Location: Leatherhead Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and...

  • Customer Service Administrator

    5 days ago

    Leatherhead, United Kingdom ESP Utilities Group Full time

    Job Advert **Customer Service Administrator** ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence...

  • Customer Service Administrator

    1 month ago

    Leatherhead, United Kingdom ESP Utilities Group Full time

    Job Advert **Customer Service Administrator** **Role Context** ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through...

  • Loan Administrator

    1 month ago

    Leatherhead, United Kingdom Lloyd Recruitment Services Ltd Full time

    ** This is a permanent position with additional benefits package as well.** **The role offers hybrid working, but you must be a car driver or live local to Leatherhead** **The Individual** - These roles will suit an individual who is looking to start their career, or who already have administrative experience and enjoy working in a processing and...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorKey AccountabilitiesnThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In this...

  • Customer Service Administrator

    1 month ago

    Leatherhead, United Kingdom ESP Utilities Group Full time

    Customer Service AdministratorRole ContextESPUG’s drive to achieve Operational Excellence is dependent on three key areas:1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a...

  • Customer Service Administrator

    2 weeks ago

    Leatherhead, United Kingdom ESP Utilities Group Full time

    Customer Service Administrator Role Context ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a...

  • Loan Administrator

    1 month ago

    Leatherhead, United Kingdom Lloyd Recruitment Services - Epsom Full time

    ** Six-month contract with additional benefits package as well** **The role offers hybrid working, but you must be a car driver or live local to Dorking** **The Individual** - These roles will suit Individuals who are looking to start their career, maybe taking a break before returning to studies, or individuals who already have administrative experience...

  • Customer Service Administrator

    3 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorKey AccountabilitiesThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In this...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service Administrator Key Accountabilities The customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorKey AccountabilitiesThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In this...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorKey AccountabilitiesThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In this...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorKey AccountabilitiesThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfil the needs of our customers (B2B) who build the networks we adopt. In this...

  • Customer Service Administrator

    4 days ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service AdministratorApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Key AccountabilitiesThe customer service Administrator primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset...

  • Sales Administrator

    1 month ago

    Leatherhead, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Sales Administrator** - Interviews taking place immediately - Growing Business in the local area - Friendly team Our client is a passionate and growing business who are looking for an individual to join their team, where you will assist the Office Manager with all elements of administration. You will need to be a confident and friendly individual as you...

  • Property Services Administrator

    1 month ago

    Leatherhead, United Kingdom Mount Green Housing Association Full time

    In this role, you will provide technical and non-technical administrative support for Property Services and provide support and/or cover within Customer Experience, when required. The post-holder will be an inclusive and influential member of Property Services delivering an excellent customer experience whilst ensuring all compliance documents are...