Customer Service Team Leader
6 months ago
**Location**
Lancashire ST. NICHOLAS ARCADES LA1 1LP
**Contract type**
Full-time
**Salary**
£23,989
**Hours**
37.5
- For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
- As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
**You will be responsible for**:
- This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
**Working patterns**:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
**What do you need to be successful?**
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
**What's in it for you?**
- We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:
- **_Compensation_**: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.
- **_Training and development_**: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- **_Career prospects._** If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- **_Holiday entitlement:_** You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- **_Pension plan:_** We’ll match your pension contributions to 4%.
- **_Perks and discounts:_** When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- **_Travel card: _**Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.
**What happens next?**
**Who are we?**
- With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.- Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.
-
Customer Team Leader
7 months ago
Lancaster, United Kingdom Coop Full time**Customer Team Leader** - Location: 5-7 Hornby Road, Caton, Lancaster, LA2 9QW- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...
-
Customer Team Leader
6 months ago
Lancaster, United Kingdom Coop Full time**Customer Team Leader** - Location: Main Street, High Bentham, Bentham, LA2 7HE - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: varied shifts including early mornings from 6am (store opening), afternoons, late evenings until 10pm (store closing) and weekends, to be discussed...
-
Team Leader
6 months ago
Lancaster, United Kingdom Specialist Care Team Full time**Team Leader - Home Care at Specialist Care Team** **We have been given an exciting opportunity to expand into the South Lancaster area including Galgate and the surrounding areas. Come and join us on this journey as a Team Leader!** - **Location: South Lancaster and surrounding areas**: - **Mileage paid at 40p Per mile**: - **Protected Day/time...
-
Team Leader
7 months ago
Lancaster, United Kingdom Specialist Care Team Full time**Team Leader - Home Care at Specialist Care Team** **We have been given an exciting opportunity to expand into the South Lancaster area including Galgate and the surrounding areas. Come and join us on this journey as a Team Leader!** - **Location: South Lancaster and surrounding areas**: - **Mileage paid at 40p Per mile**: - **Protected Day/time...
-
Team Leader
7 months ago
Lancaster, United Kingdom Card Factory Full timeJob Introduction **Location: Lancaster** **Contracted Hours Available: 14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...
-
Team Leader
7 months ago
Lancaster, United Kingdom Card Factory Full timeJob Introduction **Location: Lancaster** **Contracted Hours Available: 14** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer...
-
Elderly Care Team Leader Position
4 weeks ago
Lancaster, Lancashire, United Kingdom Service Care Solutions Ltd Full timeAbout Service Care Solutions Ltd">We are a leading provider of residential care services, dedicated to delivering high-quality support and care to individuals in our state-of-the-art facilities.">Job Summary">We are seeking an experienced Team Leader to lead our team and provide exceptional care and support to adults residing in our brand-new service in...
-
Senior Team Leader
2 weeks ago
Lancaster, Lancashire, United Kingdom JW Lees Full timeJob TitleSenior Team LeaderAbout the RoleWe are seeking an experienced Senior Team Leader to join our team at JW Lees. As a Senior Team Leader, you will be responsible for leading by example, offering great service, motivating team members, being an expert in communication, and making customer visits memorable.You will also support the General Manager, take...
-
Shift Supervisor/team Leader
6 months ago
Lancaster, United Kingdom Subway Full timeJob Introduction As a Subway® Team Leader you will be the face of our store. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service, as well as supervising daily operations and a small team of employees Working as a Team Leader is a challenging role but one that is highly...
-
Team Leader Front of House
6 months ago
Lancaster, United Kingdom Greene King Full time**About us** The Cross Keys is a cosy country pub offering quality food & drinks. Job Summary: We are seeking a Front of House Team Leader to join our team. As a Front of House Team Leader, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers. Your main duties will include operating the...
-
Team Leader
6 months ago
Lancaster, United Kingdom Moto Full time**Supervisor** **Address**: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU** **£25,250 per annum** **37.5 hours per week** As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering...
-
Greggs Team Leader
6 months ago
Lancaster, United Kingdom Asda Express Full time**Role**:Greggs Team Leader **Location**:Lancaster, LA1 2LL **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery...
-
Greggs Team Leader
6 months ago
Lancaster, United Kingdom Asda Express Full time**Role**:Greggs Team Leader **Location**:Lancaster, LA1 2LL **Hours**:Part-Time / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the Manager is not...
-
Team Leader
2 weeks ago
Lancaster, United Kingdom JW Lees Full timeTeam Leader - LancasterWe are looking for a Front of House Team Leader to join our fabulous team. What we offer our Front of House Team Leaders:Annual profit share, ensuring you share in the success of the company30% discount on food and drink across our pubs and inns for you and friends and family50% off food when on shiftDiscounted stays in our hotels and...
-
Team Leader
6 months ago
Lancaster, United Kingdom Priority Recruitment Full time**Team Leader** **Job Title**: Team Leader **Location**: Lancaster **Pay rate**: £26644.80 to £27190.80 **Job Type**: Full-time, Permanent, 42 hours **Shift and schedule**: Weekend availability **Priority Recruitment** are excited to present this brand-new opportunity for a **Team Leader in Lancaster.** This is an excellent opportunity to join a...
-
Team Leader
4 weeks ago
Lancaster, Lancashire, United Kingdom National Care Group Full timeCare Team Leader OpportunityWe are seeking a dedicated and compassionate individual to take on the role of Team Leader within our care services team.About the Role:The successful candidate will be responsible for managing the day-to-day operations of our service, ensuring rotas are completed, participating in on-call shifts, and providing support to staff...
-
Senior Food Service Leader
4 weeks ago
Lancaster, Lancashire, United Kingdom Stonegate Group Full timeSenior Food Service LeaderWe are seeking an experienced Senior Food Service Leader to join our kitchen team. As a key member of the management team, you will be responsible for delivering high-quality food and exceptional customer service.About Our CompanyStonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our...
-
Team Leader
4 months ago
Lancaster, United Kingdom Stonegate Group Full timeLocation- Stork Hotel We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience. Can you… Support, coach and mentor your team Support the management team and work together to create and deliver your vision Ensure standards and compliance are continuous in...
-
Team Leader
2 weeks ago
Lancaster, United Kingdom JW Lees Full timeWe are looking for a Front of House Team Leader to join our fabulous team.What we offer our Front of House Team Leaders:Annual profit share, ensuring you share in the success of the company30% discount on food and drink across our pubs and inns for you and friends and family50% off food when on shiftDiscounted stays in our hotels and innsA fair share of...
-
Team Leader
7 months ago
Lancaster, United Kingdom Circle Health Group Full timeApplicants should meet the following criteria: Previous sterile services experience Evidence of training in decontamination Institute of Decontamination Certificate (IDSc) or NVQ Level 3 Decontamination Computer literate Ability to work under pressure. Ability to prioritise work and meet deadlines. Previous experience of supervisory role ...