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Team Leader Front of House
3 months ago
**About us**
The Cross Keys is a cosy country pub offering quality food & drinks.
Job Summary:
We are seeking a Front of House Team Leader to join our team. As a Front of House Team Leader, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers. Your main duties will include operating the cash register, handling transactions, and assisting customers with any inquiries or concerns they may have.
**Responsibilities**:
- Operate the cash register and handle customer transactions accurately and efficiently
- Greet customers with a friendly and welcoming attitude
- Assist customers with any questions or concerns they may have
- Maintain a clean and organized front end area
- Monitor inventory levels and restock items as needed
- Collaborate with team members to ensure smooth operations
- Follow food safety guidelines and ensure proper handling of products
- Provide support to other departments as needed
**Experience**:
- Previous experience in a similar role is preferred but not required
- Knowledge of food safety regulations is a plus
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Excellent problem-solving skills
- Attention to detail and accuracy
**Skills**:
- Helpfulness: Willingness to assist customers and provide excellent service
- Restaurant Experience: Familiarity with restaurant operations and customer service
- Cooking Skills: Basic knowledge of food preparation techniques is beneficial
- Leadership: Ability to take charge and supervise team members when necessary
- Bartending: Experience in bartending or knowledge of drink preparation is a plus
We offer competitive pay rates, flexible scheduling, and opportunities for growth within the company. If you are a motivated individual with a passion for customer service, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications associated with the role.
**Job Types**: Full-time, Part-time, Permanent
Pay: £10.50-£12.00 per hour
Expected hours: 15 - 35 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
**Experience**:
- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: In person
Reference ID: CROSS KEYS TEAM LEADER FRONT OF HOUSE
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