Support Assistant

2 weeks ago


Guildford, United Kingdom Riverside Full time

**Overview**:
**Job Title**: Support Assistant
**Contract Type**: Permanent
**Salary**: £23,400 per annum
**Working Hours**: 37.5hrs per week
**Working Pattern**: Monday
- Friday 9am-5pm
**Location**: Vaughan House, Guildford, Surrey

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Application Process**:
**The difference you will make as a Support Assistant**

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

**About You**

We are looking for someone with:

- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction

**Role Profile**

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions

**Deliver a support service**:

- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
- Assist in collating and submitting information returns on funding, health & safety and perfo



  • Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...

  • IT Support Assistant

    2 weeks ago


    Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...


  • Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...

  • IT Support Assistant

    3 weeks ago


    Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...

  • Learning Support Assistant

    Found in: Whatjobs ES C2 - 7 days ago


    Guildford, United Kingdom Academics Ltd Full time

    Job Title: Learning Support AssistantStart Date: ASAPAre you passionate about making a positive impact on the lives of students with diverse learning needs? Are you a dedicated and compassionate individual looking for an exciting opportunity to work in a supportive educational environment? An SEN School is seeking a motivated Learning Support Assistant to...


  • Guildford, United Kingdom Academics Ltd Full time

    Job Title: Learning Support Assistant Start Date: ASAP Are you passionate about making a positive impact on the lives of students with diverse learning needs? Are you a dedicated and compassionate individual looking for an exciting opportunity to work in a supportive educational environment? An SEN School is seeking a motivated Learning Support Assistant...

  • Night Support Assistant

    Found in: Whatjobs ES C2 - 1 day ago


    Guildford, United Kingdom Riverside Housing Full time

    Job Title:  Night Support Assistant Contract Type: Permanent Salary:  £24,627 per annum plus 10% Night AllowanceWorking Hours: 37.5 hours per week Working Pattern: 4 nights on, 4 nights off 20:00 - 08:00Location: Guildford, SurreyIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current...

  • Night Support Assistant

    Found in: Talent UK C2 - 3 days ago


    Guildford, United Kingdom Riverside Full time

    Job Title : Night Support Assistant  Contract Type : Permanent  Salary : £24,627 per annum plus 10% Night Allowance Working Hours : 37.5 hours per week  Working Pattern : 4 nights on, 4 nights off 20:00 - 08:00 Location : Guildford, Surrey If you share our values and are excited about making a significant impact at Riverside, please ensure...


  • Guildford, United Kingdom Elysian at Westland Full time

    Position Overview Volunteer/Unpaid As a Volunteer Session Support Assistant at Elysian, you will have the rewarding opportunity to assist our staff in delivering engaging and educational sessions that incorporate farm, learning, and animal-assisted activities for children, young people, families, and other clients. You will work closely with our dedicated...


  • Guildford, United Kingdom Elysian Animal Assisted Therapy and Learning Full time

    Are you passionate about working with young people? Are you passionate about the way in which animals can help us make sense of the world, and help us learn? We are an expanding organisation and we are recruiting at all three sites as part of our expansion. We have an established provision in Shamley Green in Surrey, a developing provision that opened in...


  • Guildford, United Kingdom Advanced Resource Managers UK Full time

    **Assistant Category Support Officer - Guildford - Permanent - £25,000 - £28,000** This role is ideal for someone already established in a procurement/buying function within a commercial role to venture into an organisation which would empower them to grow further in other exciting areas of the healthcare sector. We are recruiting for an Assistant...


  • Guildford, United Kingdom Elysian Animal Assisted Therapy and Learning Full time

    Are you passionate about working with young people? Have you got experience of teaching art to children and young people with SEN needs? Are you passionate about the way in which animals can help us make sense of the world, and help us learn? We are an expanding organisation and we are recruiting at all three sites as part of our expansion. We have an...


  • Guildford, United Kingdom Elysian Animal Assisted Therapy and Learning Full time

    Are you passionate about working with young people? Are you passionate about the way in which animals can help us make sense of the world, and help us learn? We are expanding, with a site near Guildford in Surrey and one near Liss in Hampshire. This is a wonderful opportunity for the right person. We are particularly looking for people who have some...


  • Guildford, United Kingdom Reed Business Support Full time

    Part time admin assistant required for a client in Guildford on an ongoing temporary basis for approx. 9-12 months.This will be an onsite position and you'll be supporting the Office Manager with various duties / tasks as and when required. Duties will include but not be limited to; - Providing high-level administrative support as needed. - Assisting in the...


  • Guildford, Surrey, United Kingdom Reed Full time

    Job Advertisement: Learning Support Assistant (LSA) Location: Surrey Start Date: April 15, 2024 Are you passionate about supporting students in their educational journey? Do you have experience working with young people in a school setting? If so, we have an exciting opportunity for you! Position Overview: We are currently seeking an enthusiastic...

  • IT Support Engineer

    6 days ago


    Guildford, United Kingdom Professional Placement (Southern) Ltd Full time

    I am currently recruiting for a role for a company that has 3 offices and are seeking an IT support Engeineer to join the company to support the IT function. **Key Responsibilities are: - ** - Provide end-to-end technical support from first line to second-line issues and requests. - Assist with the building, imaging, configuration, maintenance, and repair...

  • Project Support Assistant

    Found in: Talent UK C2 - 2 weeks ago


    Guildford, United Kingdom Thomson Environmental Consultants Full time

    Position Project Support – Ecology (FTC) Do you have a passion for Ecology and are you looking to gain further understanding and experience within a highly successful UK environmental consultancy? If so - we'd love to hear from you! We are looking for engaged and enthusiastic project support people for our Terrestrial Ecology team to be based...

  • Legal Secretary

    3 days ago


    Guildford, United Kingdom Reed Business Support Full time

    This is an excellent opportunity for an experienced Legal Secretary to join an established and successful law firm based in South Guildford.Benefits include annual bonus, Christmas bonus, 5% pension and 25 days annual leave plus bank holidays.Normalhours of work are 9am - 5.15pm. You’ll be supporting a Senior Associate in the residential property...

  • Support Officer

    1 day ago


    Guildford, United Kingdom Completely Care Full time

    Support Officer - Young Parents Supported Accommodation Service £13.50- £14.50 ph hour Guildford Days Monday to Friday 9-17 Working with vulnerable young people with complex mental health, substance and housing issues. We have a fantastic opportunity to work for an amazing organisation that provides housing for the homeless. This Project worker role...

  • Teaching AssistantS

    7 days ago


    Guildford, United Kingdom Class Cover Ltd Full time

    Teaching Assistants/ Learning Support Assistant (LSA) / Guildford and Surrey area Class Cover are activley seeking Teaching Assistnants and Learning Support Assistant Job Overview: Classroom Assistance: Assist teachers in implementing lesson plans, classroom activities, and instructional materials. This includes helping with classroom management, setting up...