IT Support Engineer

3 weeks ago

Guildford, United Kingdom Professional Placement (Southern) Ltd Full time

I am currently recruiting for a role for a company that has 3 offices and are seeking an IT support Engeineer to join the company to support the IT function.

**Key Responsibilities are:

- **
- Provide end-to-end technical support from first line to second-line issues and requests.
- Assist with the building, imaging, configuration, maintenance, and repair of computers onsite in the office and remotely
- Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, and accounts are working on the first day
- Maintain the device management solutions for both Windows and Apple Mac, ensuring they are kept up-to-date and functioning properly
- Procure, configure and maintain a suite of laptop and phone devices for QA testing, ensuring details are accurate on the asset register
- Ensure that all desktops and laptops are patched to the appropriate levels and report on progress monthly
- Be the escalation point for complex issues and, where appropriate escalate incidents quickly to the relevant internal IT Team and 3rd party vendors
- Undertake small to medium-sized IT Projects that contribute to the efficiency of the IT Team and add value to the business
- Create and maintain accurate IT checklists and other documentation
- Record, prioritise, assign and manage IT requests and incidents made to the IT Service Desk system
- Manage the business’ expectations and communications throughout the lifecycle of each ticket
- Provide a high level of customer service
- Assist in setting up IT/AV equipment

**Knowledge, Skills, and Experience:

- **
- 3+ years' experience working in an IT Support Role
- A logical approach to solving incidents
- A desire to resolve issues as quickly as possible
- Self-motivated and gains satisfaction from providing excellent customer service
- Desire to mentor and upskill a Service Desk Team
- Strong Microsoft Operating Systems expertise
- Microsoft Office Suite of Applications -Word, Excel, Outlook and PowerPoint
- Active Directory and O365 user administration
- Good understanding of PC components and the latest hardware
- A strong willingness to learn
- The ability to work well within a team
- The ability to work efficiently under pressure
- The ability to prioritise tasks based on a variety of factors

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