IT Support Assistant

3 weeks ago


Guildford, United Kingdom FootfallCam Full time

_IT Support Assistant_

**Key Responsibilities**:

- Offering both a prompt response and a proactive resolution to all support issues within the SLA
- Answering customer support calls in a timely, clear and professional manner
- Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
- Promptly escalate more complex issues to second line technical team
- Support our engineers on setting up the network within the device during installation
- Configure network details on devices (set up IP address, gateway, port forwarding etc.)
- Configure new devices to SQL database on our server
- As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.

**Hours per Week**: 37.5 Hours (Mon - Fri 9am - 5pm)

**Salary**:£18,000 - £21,600 per annum, £1,500 - £1,800 per month

Desired Skills:

- Be computer literate, tech-savvy - able to pick up technical knowledge easily
- Have a high level of written and spoken English
- Be organised and able to work under pressure - demonstrate ability to prioritize works and meet deadlines
- Excellent attention to detail
- Be able to work as part of a team
- Logical approach to problem solving
- Excellent telephone manner, clear and effective communication skills
- Experience or knowledge in business is an added advantage. It will help you in making sales, communicate and build rapport with customers
- As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement

Personal Qualities
- Friendly and have good interpersonal skills
- Motivated
- Enthusiastic
- Reliable
- Self
- discipline
- Willingness to learn and to be involved in multiple business functions

Desired Qualifications:

- 5 GCSE and above (including Maths and English).
- Diploma and/or degree in IT is preferable. However, all applicants will be considered
- Fresh graduates are strongly encouraged to apply
- If you are young parent looking for flexible working hours to work around your child care, we can offer part time placement.

**Why join us?**
- Competitive salaries, a comprehensive pension scheme, and superb learning and development opportunities
- 28 annual leaves including 8 bank holidays
- Bus stop is within walking distance and the Guildford train station is nearby
- There is on-site parking

**Company Profile**

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,600.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Guildford, GU1 1UY: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


  • IT Support Assistant

    4 weeks ago


    Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...

  • IT Support Assistant

    4 weeks ago


    Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...

  • IT Support Assistant

    4 weeks ago


    Guildford, United Kingdom FootfallCam Full time

    _IT Support Assistant_ **Key Responsibilities**: - Offering both a prompt response and a proactive resolution to all support issues within the SLA - Answering customer support calls in a timely, clear and professional manner - Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking...


  • Guildford, United Kingdom Riverside Housing Full time

    Job Title:  Night Support Assistant Contract Type: Permanent Salary:  £24,627 per annum plus 10% Night AllowanceWorking Hours: 37.5 hours per week Working Pattern: 4 nights on, 4 nights off 20:00 - 08:00Location: Guildford, SurreyIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current...

  • Office Assistant

    7 days ago


    Guildford, United Kingdom Page Personnel Secretarial & Business Support Full time

    This is a permanent position working for a growing business with a great culter in Guildford as an Office Assistant. **Client Details** My client are an Events, Advertising and PR business in the heart of Guildford town. **Description** **Key Responsibilities for an Office Assistant**: - General Admin support - working along side Office Manager -...


  • Guildford, United Kingdom Riverside Full time

    Job Title : Night Support Assistant  Contract Type : Permanent  Salary : £24,627 per annum plus 10% Night Allowance Working Hours : 37.5 hours per week  Working Pattern : 4 nights on, 4 nights off 20:00 - 08:00 Location : Guildford, Surrey If you share our values and are excited about making a significant impact at Riverside, please ensure...


  • Guildford, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seekingaHostel SupportAssistant. The post is to work in a supported accommodation located in Guildford where our client provides support to homeless 24/7 staffing service The post is to work in a supported accommodationwhere they provide supported housing to those who are single, homeless or at risk of homelessness. The...


  • Guildford, United Kingdom Elysian Animal Assisted Therapy and Learning Full time

    Are you passionate about working with young people? Are you passionate about the way in which animals can help us make sense of the world, and help us learn? We are an expanding organisation and we are recruiting at all three sites as part of our expansion. We have an established provision in Shamley Green in Surrey, a developing provision that opened in...


  • Guildford, United Kingdom Elysian Animal Assisted Interventions Full time

    (The pay scale is already pro rata to term time, but can be converted to a full time/non-term time salary) **Are you passionate about working with young people?** Are you passionate about the way in which animals can help us make sense of the world, and help us learn? We are an expanding organisation and we are recruiting at all three sites as part of our...

  • Facilities Assistant

    3 weeks ago


    Guildford, United Kingdom Reed Business Support Full time

    Facilities Assistant / Reception Host required for a corporate client in central Guildford. This is a full time permanent role paying £24,000 and working Monday - Friday from 8.30- 5.30. This is a role where no request is too big and no detail too small.You will provide a friendly, professional security conscious service to clients and visits with tasks...


  • Guildford, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...


  • Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...


  • Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...


  • Guildford, United Kingdom MPowered Mortgages Full time

    Job DescriptionPurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role...


  • Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...


  • Guildford, United Kingdom Academics Full time

    **Aspiring Youth Worker - Learning Support Assistant - Surrey** **The question**: Would you like to work with young people who need additional support with their social and emotional mental health needs? Are you aspiring to be a youth worker or youth counsellor for young people? **The opportunity**: This is an outstanding opportunity for a graduate with a...


  • Guildford, United Kingdom The Kite Academy Trust Full time

    **WYKE PRIMARY ACADEMY** **Learning Support Assistant** **(1:1 Support)** Required: January 2024 Temporary Contract **Are you flexible, patient, caring and confident with children?** We are looking to recruit a Learning Support Assistant to work for 20 hours a week alongside the teachers and other support staff. You will support an individual pupil,...


  • Guildford, United Kingdom Academics Full time

    **Special Education Needs - SEN Learning Support - Autism / ADHD / Social Emotional & Mental Health - Education and Training** We are actively recruiting for a range of support staff, including learning support assistants, behaviour mentors and outreach workers for special needs schools in Guildford. These roles are ideal for a Psychology or Criminology...


  • Guildford, United Kingdom Prospectus IT Recruitment Full time

    Hybrid (3 days in office)Permanent Based in GuildfordNo sponsorships (British citizens or indefinite leave to remain visas only) Administration and project delivery of SSTL’s IT infrastructure and the provision of 3rd line support to the Service DeskProvide technical expertise in the day to day administration, implementation, and maintenance of all IT...


  • Guildford, United Kingdom Prospectus IT Recruitment Full time

    Hybrid (3 days in office)Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Permanent Based in GuildfordNo sponsorships (British citizens or indefinite leave to remain visas only)Administration and project delivery of SSTL’s IT infrastructure and the provision of 3rd line support to the Service...