Mortgage Enquiry Consultant Mortgages S1 Homes

3 months ago


Bradford, United Kingdom Santander Full time

Mortgage Enquiry Consultant | Mortgages | S1 | Homes | Bradford

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

**Site Based Contract with a Hybrid Working Pattern**

**Starting package of £23k (OTE)**

We’re recruiting for our Mortgage Enquiry Consultant team in Bradford with a starting salary of £21,801 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,500, which is discretionary, non-guaranteed and dependent on company and individual performance.

Are you looking for an exciting new role within the Homes Division of Santander? Do you want to be an integral part in the delivery of great customer outcomes?

**The difference you’ll make.**
- Delivering an exceptional customer experience in a complex and fast paced environment
- Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met
- Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need
- Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction

**What you’ll bring.**
- Excellent communication and customer service skills to allow you to speak with customers over the telephone (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
- A positive attitude and a passion to support and help customers with their mortgage needs.
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Excellent computer skills and the ability to navigate around multiple systems at pace
- The ability to manage and track your own contribution across all elements of the role with a structured and well organised approach to work
- The ability and/or willingness to utilise the available tools to support customers and their outcomes.
- An awareness of financial services, regulation and competitor activities

**What else you need to know.**

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This full-time permanent role is based in Bradford where you will be expected to spend 40% of your time in this office. You’ll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).

We have a clear and defined career progression plan that helps support colleagues to understand and be given the opportunity to experience the other Mortgage roles that are available, such as Mortgage Relationship Manager or Mortgage Advisor, which includes the potential to study for professional qualifications such as CeMAP. In addition, there are defined pay progression milestones that support with incremental increases in salary linked to performance and time in role.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- **Starting salary of £ **21,801**
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.



  • Bradford, United Kingdom Lime People Search & Select Ltd Full time

    My client is an Independent Financial Advisory firm, providing both businesses and individuals with sound Financial Planning Services surrounding Mortgages, Protection, Pensions and Retirement Planning. We urgently seek a Mortgage & Protection Administrator, to join an existing team providing support to the Mortgage Advisers of the business.Key tasks and...

  • Mortgage Adviser

    3 months ago


    Bradford, United Kingdom Yorkshire Building Society Full time

    **Mortgage Advisor** If you like talking to people and enjoy delivering high quality customer service, you'll love working here. So why not consider joining us as a Mortgage Advisor? **About the role** As one of our Mortgage Advisors, you will provide tailored advice to both our new and existing mortgage customers, providing an exceptional level of...


  • Bradford, Bradford, United Kingdom Lime Search & Select Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Mortgage and Protection Administrator Apprentice. As a key member of our team, you will provide administrative support to our Mortgage Advisers, ensuring the smooth operation of our business.Key ResponsibilitiesProvide administrative support to our Mortgage...


  • Bradford, Bradford, United Kingdom Lime Search & Select Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Mortgage and Protection Administrator Apprentice. As a key member of our team, you will provide administrative support to our Mortgage Advisers, ensuring the smooth operation of our business.Key ResponsibilitiesProvide administrative support to our Mortgage...

  • Mortgage Manager

    1 month ago


    Bradford, United Kingdom Yorkshire Building Society Full time

    Job Description Are you looking to expand your skills and experience?  Well, if so, an exciting opportunity has arisen to join the Mortgage Advice Team as a Mortgage Manager based in our Bradford Head Office  About the role As a Mortgage Manager, you will lead a team of Mortgage Advisers who provide bespoke advice to new and existing mortgage...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Direct Mortgages Team based in our busy Bradford contact centre! **About the Role** As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to deliver 'Real help with Real...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre! **About the Role** As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real...

  • Mortgage Collections

    3 months ago


    Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen for someone to join our Mortgage Collection & Recoveries Team as a Mortgage, Collections & Recoveries Specialist, at our Bradford Head office site. This role will see you perform as an SME for MC&R. **About the Role.** As an MC&R Specialist you will; - Have a full understanding of Mortgage, Collections and Recoveries...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    Are you ready for a role where you can make a difference for colleagues and customers? If so, a Team Leader role within our Mortgage, Collections & Recoveries team will provide you with the chance to do just that. **About the role** As Team Leader in MC&R, you will be at the forefront of customer outcome delivery from pre-arrears through to recoveries...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people. We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people. We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality...

  • Mortgage Administrator

    3 months ago


    Bradford, United Kingdom Fasttrack Mortgages Ltd Full time

    **Skills Required**: - Good communication skills both written and verbal. - Good time management skills. - Excellent administrative skills. - Confident when dealing with clients. - Understanding of needs for data protection at all times - Ability to work unsupervised and use own initiative. - Previous experience will be preferred. Full training will be...


  • Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Direct Mortgages Team based in our busy Bradford contact centre. **Flexibility **- We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your...

  • Conveyancing Assistant

    3 months ago


    Bradford, United Kingdom Talent-UK Full time

    Talent UK are delighted to be recruiting on behalf of our new client based in Bradford. Our client is a well established firm who has been established for many years. Due to headcount increase our client is now looking to recruit a full time permanent Conveyancing Assistant to work Monday to Friday 9:00-17:00 35 hours per week. **Job Summary** To provide...

  • Home Sales Officer

    3 months ago


    Bradford, United Kingdom Incommunities Full time

    **About us** We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local...


  • Bradford, United Kingdom Park Homes UK Ltd Full time

    Allerton Park Care Centre is seeking a part time care home administrator. MAIN PURPOSE - To provide assistance and administrative support to the Home Manager and their teams. REQUIREMENTS. - A commitment to equal opportunities within The Company. - Excellent telephone manner. - The ability to sympathise and manage difficult calls or enquiries - To...

  • Underwriter

    4 days ago


    Bradford, United Kingdom Yorkshire Building Society Full time

    If you are looking for a role with a great purpose and a chance to develop, then joining as an Underwriter in our Mortgage team could well be the opportunity for you. Our underwriters undertake key commercial work for YBS, but importantly they also help people buy their homes, and that is something you can proud of. About the role As Mortgage Underwriter...

  • Underwriter

    2 weeks ago


    Bradford, United Kingdom Yorkshire Building Society Full time

    Job Description If you are looking for a role with a great purpose and a chance to develop, then joining as an Underwriter in our Mortgage team could well be the opportunity for you.  Our underwriters undertake key commercial work for YBS, but importantly they also help people buy their homes, and that is something you can proud of.  About the...


  • Bradford, United Kingdom Bradford Student Health Service Full time

    Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes. Arranging appointments, referrals, tests and follow up appointments of patients. Supporting GP with basic observations as required...

  • Conveyancing Secretary

    3 months ago


    Bradford, United Kingdom CLD Recruitment (Leeds) LTD Full time

    Conveyancing Assistant Bradford £20,000 - £23,000 DOE My client a known law firm based in Bradford are looking for a Conveyancing Assistant to join their Conveyancing department. This role requires an extremely organised individual who can hit the ground running to join their busy team. Main Responsibilities: - To act as a point of contact between the...