Market and Event Operative

4 days ago

Kingsbridge, United Kingdom South Devon Chilli Farm Full time

**South Devon Chilli Farm - Market & Event Operative Job Specification**

The Market & Event Operative (MEO) will play a key role in the success of our sales department, providing exceptional customer service at in person events.

The MEO will work hard to promote brand awareness of SDCF and grow sales.

The role will require travel around the South West of the UK and sometimes further afield. This will require overnight stays at times. The role is seasonal and will require weekend working.

The MEO will report to the Operations Manager; new responsibilities may be added to the MEO role by the directors as the business evolves.

Areas of Responsibility:

- Sales
- Research
- Customer Service
- Merchandising
- Stock Management
- Maximise sales at in person markets and events throughout the year
- By learning all about SDCF products, trying them yourself and being able to talk about them and answer questions confidently
- Look for upselling opportunities
- Look for new sales opportunities across new events, new stockists etc.
- This may be a mixture of retail and/or trade events
- Research new events that might be suitable for attendance
- Research travel and accommodation options & provide suggestions to Operations Manager
- Look for new ways to improve the stand and make it appeal to customers to maximise sales, keeping it on-brand.
- Use card payment systems to take payment and issue refunds when needed
- Provide exceptional customer service & promote the good name and brand awareness of SDCF
- Set up and take down the stand for each event
- Together with the Shop Manager monitor product listings to ensure details are current & correct and notify management of any errors
- Set up and merchandise the stand before each event
- Look for ways to improve merchandising of events stands
- Be able to estimate stock requirements for events and work with the kitchen and Operations Manager to ensure you have the stock & samples you need in time
- Reintegrate remaining stock back into the warehouse supply after events are completed working with the Fulfilment Manager
- Coordinate restocking of larger events where necessary with the Operations Manager
- Carry out restocking & move stock between van and warehouse
- Partake in social media updates on events with live videos, stories, reels etc
- Perform other duties during busy times across the business as required including support in the warehouse, shop & outdoors
- Take good care of the market and event equipment & store it tidily between events
- Maintain a clean, tidy and safe working environment
- Maintain a good working relationship with your teammates at the Farm
- You will need to be able to carry heavy stock & erect a gazebo and stand for each event so physical strength is required
- Driving license essential
- Own transport highly desirable
- Excellent attention to detail
- Trustworthy when handling cash & stock
- Confident and polite when dealing with general public
- Ability to learn about our products and answer questions from the public
- Good organisation & time management
- Comfortable working in a fast-paced environment and able to lift heavy loads/do physical labour
- Good team player willing to support colleagues & liaise across the business
- Quick learner with a positive can-do attitude

Hourly wage £11.44

Commission of 7.5% on sales (after stand expenses deducted) uncapped

Travel expenses covered by the company

Please note that hours will vary considerably & are commonly across weekends - expect to be busy at Christmas and in the summer, with less hours in the winter. If there is work available, SDCF will offer you hours at the Farm (Loddiswell) doing general labour such as gardening tasks, packing orders or seeds, or supporting the shop team. Ths additional work is not guaranteed however.

An events calendar will be planned out for the year in advance however there may be other events added to this during the year. The events calendar will include some non-selling events such as sampling/trade shows where commission would not be earned.

**Job Types**: Part-time, Permanent

**Salary**: From £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kingsbridge: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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