Receptionist
3 weeks ago
We are looking to recruit an enthusiastic and flexible person to join our team of receptionists. Previous experience is an advantage but not essential as full training will be given.
The post is 15 hours per week worked Tuesday 8 am - 12 pm, Thursday 8 am - 3 pm and Friday 8 am - 12 pm plus holiday and sickness cover.
PLEASE BE AVAILABLE FOR AN INTERVIEW ON WEDNESDAY 22ND FEBRUARY.
**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
**Responsibilities**:
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes as required by Clinical Staff
- Processing messages via DOCMAN workflow & Tasks
- Fax and photocopy as requested
- Informing patients of test results in accordance with Practice guidelines
- Receiving patients consulting with members of the Practice team
- Handing processed medication orders to patients and carrying out the necessary checks.
- Be able to cover all reception positions as necessary
- Process requests for today/future appointments from patients by telephone and
in person.
- Deal with home visit requests
- Ensure appointments are booked in accordance with Practice guidelines
- Registration of new patients - computer data entry and medical records.
- Process patients’ change of address - computer data and medical records (have knowledge of Practice area).
- Process repeat prescription requests in accordance with Practice guidelines.
- Have working knowledge of telephone system, during and after hours.
- Deal with all incoming calls appropriately and know when to transfer to other departments
**Job Types**: Part-time, Permanent
Part-time hours: 15 per week
**Salary**: £10.21 per hour
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
NHS England guidelines are followed regarding face coverings, social distancing and hand sanitising.
Work Location: One location
Application deadline: 17/02/2023
Expected start date: 27/03/2023
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