Media Support Coordinator

1 week ago


StokeonTrent, United Kingdom bet365 Full time

As a Coordinator in the Media Support department, you will be responsible for coordinating new and ongoing business projects.

Media Support are responsible for ensuring that all Marketing Services content is considered as part of the wider business project delivery lifecycle, ensuring that any business change is planned, executed and delivered in line with the departmental processes.

This is an excellent opportunity for those who have an interest in, and wish to get involved with, the teams that manage our website content and communications, giving you a an invaluable insight into this key area of the operation and the involvement ofMarketing Services in the project lifecycle.

You will be responsible for ensuring any impact on the content and processes within Marketing Services is identified and managed through the delivery lifecycle and will also provide administrative support to the Media Support Analysts, make changes to theinternal Media SharePoint and Knowledgebase platforms, and support the Media Tester role with the coordination of functional testing.

You will be able to work to tight deadlines with excellent attention to detail. You must be able to communicate clearly and effectively with all levels of staff, including Senior Management.

Preferred Skills, Qualifications and Experience:

- Excellent organisational, planning and time management skills.
- Ability to manage projects and deliver to deadlines.
- Good interpersonal skills and the ability to communicate effectively and clearly with key stakeholders, both verbally and in writing.
- Ability to work under pressure and be able to make sound, logical decisions.
- Ability to create high quality documentation.
- Excellent attention to detail.
- Sound work ethic with the ability to work effectively as part of a team, as well as individually with a proactive mindset.
- Desire to advance own learning and knowledge of Marketing Services processes.

Main Responsibilities:

- Completing impact analysis of upcoming changes for Marketing Services.
- Coordinating projects from conception to delivery.
- Preparing Marketing Services for change, ensuring that all new product, offer and back office tool releases are reviewed and communicated effectively.
- Ensuring new and existing content used to support Marketing Services in the launch of new domains, products, offers or site features is accurate and consistent with current business and regulatory requirements.
- Supporting the Media Support Analysts in all aspects of project management.
- Administrating changes to the Media Knowledgebase and Sharepoint.
- Coordinating the preparation and maintenance of test scripts for releases and the maintenance of Media test accounts and Media device cache.
- Supporting the Media Testers and their comprehensive functional testing of promotional based projects as well as business releases that impact Media.
- Identifying and escalating issues.
- Assisting with, and producing, high quality reports for Marketing Services Management.

To apply, send your CV and Covering Letter, quoting the Job Reference Code MSCS0822RD to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.



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