Communications Officer

3 weeks ago

Exeter, United Kingdom South West Grid for Learning Trust Full time

Closing Date: Wednesday 11th January

Role: Communications Officer (Helplines)

Location: Exeter

Reporting to: Engagement and Partnerships Manager

**Salary**: £23,000- £25,000 per annum

Hours: Full time, 37 hours per week

Duration: 12 months fixed term

Job Purpose

The purpose of the role is to promote the work of SWGfL, our helplines and our mission to support vulnerable clients to affect lasting change with the safe and secure use of technology.

SWGfL are a charitable trust dedicated to empowering the safe and secure use of technology through innovative services, tools, content and policy, all over the world. We have a global reputation in online safety, shaping curriculums in the UK and beyond for over 15 years. We are proud to be a world leader in online child safety, a founding member of the UK Council for Child Internet Safety as well as an advisor to Governments and the lead partner in the UK Safer Internet Centre.

Under the SWGfL umbrella, we run three helplines; Professionals Online Safety Helpline (POSH),
Revenge Porn Helpline (RPH) and Report Harmful Content (RHC). This post will be responsible for leading on the communications and media for these services

The Revenge Porn Helpline is the only support service for people in the UK affected by the sharing of intimate images without consent. Report Harmful Content Online is the first of its kind globally and aims to support UK residents who have experienced or witnessed harm online. The Professionals
Online Safety Helpline support professionals working with children in the UK with online safety issues they or the children they’re working with face. All 3 helplines work at the forefront of the online safety space and, as such, consult regularly with government and UK and overseas partners. We participate in a wide range of broadcast and online press and produce relevant social media campaigns across our channels. Our priority is always to raise awareness of issues relating to online harms and the support the helplines can provide, keeping everyone safer online.

**Responsibilities**:
The post holder will be responsible for managing SWGfL’s and our helplines communications and media including:

- Preparation and implementation of the communications and awareness strategy of SWGfL helplines, supported by a team of highly-experienced helpline professionals and the

Communications team.
- Communications support for projects, services and activities implemented by the SWGfL helplines, such as the service delivery of the three helplines, awareness raising and targeted campaigns
- Development of the internal helpline’s communication strategy to align with the SWGfL communications strategy
- Supporting the development and maintenance of relationships with the media and be the primary contact for helpline related queries
- Developing, exploring and managing communication channels including our helpline website and social media accounts
- Keeping pace with current trends, initiatives, research, legislation and privacy issues associated within the charity and more specifically the helplines.
- Preparation of regular and ad-hoc analysis and evaluation of our helpline sites and associated services and campaigns.
- Drafting of media articles including press releases and helpline articles
- Liaising with members of the UK Safer Internet Centre team, consortium partners, SWGfL

Team, Stakeholders, Professional Associations, Service Providers, European Commission and other media/ press contacts.

Personal skills and qualities
- Creative, self-sufficient, performing well under pressure and short time frames
- Interest in current trends in protecting adults online particularly in; internet safety, online harms, relating to both adults and children and the VAWG strategy
- Positive and solution-focused mind-set
- Resilient to the issues the helpline’s face
- Being sensitive and open minded to hard hitting topics,
- Attitude over aptitude

Professional skills and experience
- Relevant experience in a communications role and social media management
- An excellent story teller, writer and communicator who can work closely with our team to raise the profile of our charity more specifically our helpline services and deliver innovative campaigns
- Strong digital skills and the ability to learn new skills quickly
- Confident managing our helpline social media channels and using a range of online tools for web editing and design, database management, analytics and content creation
- Experience of collaborating with media and external partners.
- Understanding of the charity landscape in the UK
- Knowledge of social media planning tools, (such as Buffer), analytics tools (such as Google

Analytics), with preferable basic understanding of digital promotional tools (Google ads, Facebook, Instagram ads, etc.)
- The ability to juggle overlapping priorities, and use initiative and problem solving to resolve issues
- Creative thinking despite the need to work to tight

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