Courier Customer Service Agent

3 weeks ago


Colnbrook, United Kingdom Freightserve Full time

Freightserve recruitment are looking for a Courier Customer Service Agent for a Courier / Freight company based in the Colnbrook area. The role will allow the person to work 3 /4 days from home and 1 /2 days in the office.

**Responsibilities**:

- ? Generating reports and pro-actively updating customers with the status of their shipments

? Answering incoming calls from potential new and existing customers

? Ensure the provision of information is clear and concise and the customers benefits from first time resolution rates and minimise further incoming contacts and unnecessary Backline queries

? Liaising with customers, suppliers and other departments on a daily basis

? Filtering enquiries and prioritising workload

? Assisting clients with providing status notifications and performing follow-up’s and investigations

? Provide price / transit quotations using in-house systems

? Taking messages and passing on all relevant information to relevant parties

? Taking ownership of enquiries

? Identify sales opportunities and pass contacts to the Sales Team Person Specification:
? To be able to work independently and manage workload however must possess team player work ethics

Essential Skills & Requirements:

- ? Excellent business communication skills both verbal and written

? Empathetic towards others, both clients and colleagues

? Able to use own initiative to find resolutions and think outside the box

? PC literate and a good attention to detail.

? Previous experience in a Customer Service environment and industry knowledge desire

Working hours are Monday - Friday 0830 - 1700 or 0900 - 1730

As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry



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