Accounts Manager

3 weeks ago


Hucknall, United Kingdom Elizabeth Michael Associates Full time

Full time/ permanent

£22,500 Per Annum

Mon
- Fri
- Office hours

I am recruiting for a family run business, providing bespoke school uniform solutions to schools and parents throughout the country, from our office and warehouse in Nottingham. We have an office team of about 30 people and are currently recruiting for afull-time, internal Account Manager to work as part of our Customer Service team.

About the role:
The main aim of the role is to look after our existing customers (schools), identifying opportunities to grow their business with us, responding quickly and effectively to any queries raised and provide friendly and efficient customer service to ensure highlevels of customer satisfaction.

Sales
- Stay in regular contact with your customers, encouraging further sales, solving any problems and identifying opportunities for growth.
- Monitor which products are and are not being ordered and offering alternatives and focussing the sales effort accordingly.
- Follow up sales leads, ordering samples and ensuring potential customers have the information they need to make an informed decision.
- Assist with potential new business by finding and sharing any relevant information that may identify a good sales/marketing opportunity (such as a change in headteacher, school status or structure, new affiliations, referrals, etc.)
- Be confident and capable in speaking to customers on the phone or video call, and in person with occasional school visits.

Customer Services
- Working with the Help Desk to ensure an efficient response to customers order queries (such as estimated delivery dates or non-delivery - arrange 'Proof Of Delivery’ notes, organise replacement garments) according to the customer service charter.
- Using internal systems to priorities individual and team tasks, and liaising with colleagues in all departments, to ensure tasks and queries are dealt with promptly and efficiently.

Admin
- Continually maintaining and updating computer systems, ensuring all data is entered accurately in line with company procedures (such as history notes, uniform requirements, samples sent, school contact and address details, recorded population.)
- Carrying out the Sales Order Processing function (including input of orders, allocations, raise purchase orders and purchase order receipts.)
- Setting up, with a particularly strong eye for detail, new customer accounts, new products and embroidery and print details in a timely manner.
- Working with the wider team to ensure schools with an online service are set up accurately, that all products and prices are accurate; inputting any special notices by using of stickers or banners.

About you:
We’re looking for a good team player who enjoys an office environment and is adaptable and flexible to take on different tasks as required by the business. Someone who takes pride in their work and is confident, friendly, and polite with colleagues and customers.
- A great communicator (comfortable on the phone, video call or face to face)
- Strong organisational skills
- IT skills: Excel, Word, Outlook. Experience using CRMs, order management systems or Magento is also a plus
- Great attention to detail and accuracy
- Experience selling and upselling
- Able to identify sales and growth opportunities
- Strong customer service skills


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