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Administration Hub Supervisor

8 months ago


Yeovil, United Kingdom Symphony Healthcare Services Limited Full time

Undertake the agreed safety checks and ensure staff audits are completed and periodically checked by a clinical team member or clinical lead within Symphony. You will report and investigate incidents and identify new/or required changes in safety checks. Collate timesheets for the whole central admin hub team and report following the monthly payroll process Support the line manager and when required be responsible for the other Budgetary requirements Report on monthly sickness, appraisals, and mandatory training figures Complete and send any Admin Hub reports to line management and/or Central team management. Manage all Hub Administrators including apprentices and bank staff when applicable.

Ensure all mandatory training for the Team is up to date and complete. Undertake annual appraisals for each member of the team. Identify areas for potential improvement in processes and systems using previous knowledge and experience and analysing the data gathered making comparisons to understand what good looks like. Responsible for sharing improvements, learning and changes across the team or to wider audiences.

Development of systems and processes to support the growth of the service/provision. Communicate directly with Clinical Leads when required to ensure safety of patients is adhered to (including incident and near miss reporting) and support with updating protocols as and when needed. work with the Symphony Transformation Team on upscaling the provision of administrative services to meet any additional demands (as requested). Ensure team follow the processes for completing all assigned administration tasks and actions and support and assist when necessary.

Identify the complex or higher risk areas that require input or knowledge from your Line Manager and/or the clinical team. This includes safeguarding issues. To work to the agreed protocols. Receive feedback positively on both yours and the teams work and seek feedback as required Both through the GP Lead(s) and directly, work closely with the practice non clinical teams and clinical teams to ensure a safe and high-quality service is provided to the practice.

Make and work to an agreed work plan for the Admin Hub, following the agreed task times. Ensure that any shortfalls in capacity or increases in demand are escalated so that Administration tasks are processed within the agreed timescales. Be part of a team undertaking experiments or quality improvement projects to test ideas for future improvement and development