Receptionist/care Navigator

3 weeks ago


Bristol, United Kingdom The Lennard Surgery Full time

**Job summary**

The Lennard Surgery is looking for a new member to join their Reception (Care Navigation) team. This is a busy role in a pressurised environment where applicants will be expected to assist patients in accessing the most appropriate resource within our general practice team.

Whether experienced or new to general practice, the successful applicant will be taught how to use our appointments system, trained to support the practice clinical team by signposting patients to the appropriate healthcare professional or service and be expected to undertake reception duties as part of the role.

This is a part time role - We are looking for a Care Navigator working 20 hours per week:
Tuesday 08:00 - 17:00 (with an unpaid lunchbreak of one hour)
Wednesday 10:00 = 19:00 (with an unpaid lunchbreak of one hour)
Friday 08:30 - 13:00

**Main duties of the job**

Reception/Care Navigators support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. They will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

The key aim for this role is to enable patients to interact with the Right Person for the Right Reason at the Right Time.

**Overview of your organisation**

The Lennard Surgery team is comprised of 9 doctors, 5 nursing staff, pharmacists, physio, paramedic and an administrative/management/reception team of 19.

The reception team has two team leaders who support the 8 care navigators on a mixed rota.

The Lennard Surgery team prides itself on collaborative working, good support, a forward thinking, can do attitude and an excellent social environment.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10.40-£11.00 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 29/05/2023


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