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Fm Customer Service and Contract Support

3 months ago

Pudsey, United Kingdom ICH Ltd Full time

ICH are looking for a confident and outgoing individual to join our Customer Service Team to work with our customers to understand their needs and respond to their queries, as well as assisting the planning and account management team in their daily duties.

We are looking for someone who is willing to learn new skills, is a team player and works well under pressure.

The main duties include but are not limited to:
Booking in engineer attendances.

Ordering equipment to be delivered to site.

Entering details of HVAC equipment onto the in-house system.

Planning PPM Services.

Raising and closing down jobs.

Forwarding compliance reports to clients.

Updating client portals.

Producing job update reports.

Dealing with engineers’ requests.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pudsey, LS28 9LE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 05/06/2024