Customer Service Representative

7 months ago

Pudsey, United Kingdom Lantern Debt Recovery Services Full time

**CUSTOMER SERVICE REPRESENTATIVE - PUDSEY, LEEDS**
- **Salary - £23,400 (OTE £29,250)**:

- **Monthly bonus up to £487.50 (£5,850 bonus per year)**:

- **Hybrid working (1 week office, 1 week home)**:

- **Rotating shift patterns working between 8am - 7pm - only 1 shift until 7pm and 1 Saturday in 4 working 9am - 2pm.**:

- **33 days holiday (incl public holidays) - rising to 36 with service**:

- **Amazing Benefits: healthcare, cash back, employee assistance, free monthly flexi points to spend at high street retailers, pension plan, gym discounts, free on-site parking, loyalty reward scheme, generous referral scheme, casual dress code, toast, fruit and free drinks available in the office, ad-hoc incentives run regularly and lots more**

**Who are we?**

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.

**What will you be doing?**

You’ll be helping customers to work out an affordable payment plan, so you’ll need to be a good listener and a considerate negotiator too. You’ll also help to resolve any customer queries, following our clear and compliant procedures to ensure we always reach the best customer outcome.

We’ll give you the best start in your role with a 6-week bespoke training program, delivered and supported by our amazing team of learning specialists and operational coaches. This will give you the confidence to join the operation and provide you with everything you will need to succeed.

**What you’ll need**
- A passion for delivering great customer service experience, but not necessarily from a contact centre background.
- Ability to demonstrate strong communication skills and an excellent telephone manner.
- Sharp active listening skills and close attention to detail.
- Ability to demonstrate our values, putting the customer at the heart of everything you do.
- Be determined and comfortable working towards quality targets and KPIs.
- Self-motivation and a strong ability to work independently and as part of a team.
- Have a flexible approach and be happy to work on a 4-week rota.
- Strong computer literacy and confidence in new technology systems - we can teach you how to use our systems, but MS office / 365 / MS Teams skills are important to us.
- Being creative (think blank canvas) - we love hearing new ideas from our colleagues about how we can do things better.
- Being friendly and flexible - we’re big enough to make a difference, but small enough to care. We all know each other by name and we’re always there for each other so that we get the job done.
- Passion and initiative to progress your career in a company with a supportive and progressive team.
- We deal with some vulnerable people and sensitive data and our strapline is “debt with a human touch” so you’ll need to be empathetic, trustworthy, discreet and professional.

Our values are rooted in honesty, empathy, and transparency - for our colleagues our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

**Salary**: £23,400.00-£28,235.21 per year

**Benefits**:

- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Representative

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE (**WORK FROM HOME / HYBRID**)** **IMMEDIATE START** - **Competitive salary: £22,037.28**_ - **Monthly bonus up to £459.11(£5,509.32 bonus per year)** **Holidays**:_**31 days holiday (incl: public holidays) - rising with service** **Remote home working** 2 out of 4 weeks** **A bundle of benefits**:_healthcare, cash...

  • Customer Service Representative

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE (**WORK FROM HOME / HYBRID**)** **IMMEDIATE START** - **Competitive salary: £22,037.28**_ - **Monthly bonus up to £459.11(£5,509.32 bonus per year)**_ - **Holidays**:_**34 days holiday (incl: public holidays) - rising with service** **Remote home working** 2 out of 4 weeks** **A bundle of benefits**:_healthcare,...

  • Customer Service Representative

    1 week ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **Salary £21,189.69** **Bonus up to £5,297.25 bonus per year** **Hybrid office/home working available** **Long term incentive scheme** **Healthcare**life assurance**perks**gym discounts**retail discounts**Birthday **treats**pension**EAP** **31 days holiday (incl: public holidays) - rising to 33 with service** Do...

  • Customer Service Representative

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **Salary - £21,189.69**: - **Bonus up to £5,297.25 bonus per year**: - **Flexible working (Hybrid office/ home working)**: - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking/ cash plan policy**: - **Long term incentive scheme**: - **31 days holiday (incl:...

  • Customer Service Representative

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **Salary - £21,189.69**: - **Bonus up to £5,297.25 bonus per year**: - **Flexible working (Hybrid office/ home working)**: - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking/ cash plan policy**: - **Long term incentive scheme**: - **31 days holiday (incl:...

  • Customer Service Representative

    2 weeks ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **Salary - £21,189.69**: - **Bonus up to £5,297.25 bonus per year**: - **Flexible working (Hybrid office/ home working)**: - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking/ cash plan policy**: - **Long term incentive scheme**: - **31 days holiday (incl:...

  • Customer Service Representative

    7 months ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE - PUDSEY, LEEDS** - **Salary - £23,400 (OTE £29,250)**: - **Monthly bonus up to £487.50 (£5,850 bonus per year)**: - **Hybrid working (1 week office, 1 week home)**: - **Rotating shift patterns working between 8am - 7pm - only 1 shift until 7pm and 1 Saturday in 4 working 9am - 2pm.** **Week 1** 08:00- 16:30 -...

  • Customer Service Representative

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **Salary - £22,037.28 (OTE £27,334.53)**: - **Bonus up to £5,297.25 bonus per year (£440 per month OTE)**: - **Flexible working (Hybrid office/ home working) 50% split**: - **Benefits: Healthcare/ cashback/ employee assistance/ life assurance plan/ Perkbox including free monthly flexi points to spend at high...

  • Customer Service Advisor

    2 weeks ago

    Pudsey, United Kingdom Headway Recruitment Full time

    I am delighted to be supporting a well-established client based in Pudsey, who are seeking ambitious Customer Service Representatives to join their growing team. Working in a friendly environment, the Customer Service Team work to provide an unparalleledservice. You will be working on a rotational basis both from home and in the office. Customer Service...

  • Customer Service Manager

    3 weeks ago

    Pudsey, Leeds, United Kingdom Marks & Spencer Plc Full time

    Job OverviewWe are seeking a skilled Customer Service Manager to join our team at Marks & Spencer Plc. This role is responsible for leading a team of customer service representatives, driving sales growth, and ensuring exceptional customer experiences in our stores.Key ResponsibilitiesDrive Sales Growth: Develop and implement strategies to increase sales...

  • Customer Service Team Leader

    6 days ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **Customer Service Team Leader** - **Salary up to £31,000.00**: - **Bonus up to 10% of annual salary**: - **Flexible working (Hybrid office/ home working)**: - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking**: - **Long term incentive scheme**: - **31 days holiday (incl: public holidays) -...

  • Customer Service Team Leader

    7 months ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **Customer Service Team Leader** - **Salary up to £33,000.00 - OTE £36,902 (incl bonus)** - **Bonus up to 15% of monthly salary - up to £401.11 per month** - **Flexible working (Hybrid office/ home working)** - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking to some sites** - **Long term...

  • Customer Service Administrator

    1 week ago

    Pudsey, United Kingdom Huntress Full time

    Our client is an award-winning manufacturing company based in LS28, with an interesting and unique product and they are now looking to add an enthusiastic, dynamic Customer Service Administrator to their busy Customer Service team. You must have previous Customer Service and Administration experience. Customer Service Administrator £24,000-£25,000 Full...

  • Sales & Installation Admin Assistant

    1 week ago

    Pudsey, United Kingdom JTM Service Ltd Full time

    **Who We Are** At JTM Service Ltd we are an ambitious, growing company and we are keen to welcome a Sales Administration Assistant to our team. JTM Service is a great place to work, we have a fantastic team, we recognise success and support each other, and we live our Values of Heart, Drive & Integrity. We supply, install, maintain and repair on-premise...

  • Office Administration Assistant

    1 week ago

    Pudsey, United Kingdom JTM Service Ltd Full time

    **Who We Are** JTM Service Ltd is a leader in the supply, installation, maintenance and repair of on-premise laundry and ware-washing equipment for the commercial market. We pride ourselves in delivering high quality customer service to sectors including the Care sector, the NHS, social housing and the hotel and leisure industry throughout the North of...

  • Office Administration Assistant

    1 week ago

    Pudsey, United Kingdom JTM Service Ltd Full time

    **Who We Are** JTM Service Ltd is a leader in the supply, installation, maintenance and repair of on-premise laundry and ware-washing equipment for the commercial market. We pride ourselves in delivering high quality customer service to sectors including the Care sector, the NHS, social housing and the hotel and leisure industry throughout the North of...

  • Customer Service Coordinator

    2 weeks ago

    Pudsey, United Kingdom FORD & SLATER LIMITED Full time

    Are you an experienced Administrator looking for a new challenge? We are seeking a highly skilled Customer Service Coordinator to join our team at FORD & SLATER LIMITED in Leeds.About the RoleThe ideal candidate will have previous experience working within the Commercial Vehicle, Motor Trade or an associated sector as an Administrator or similar role. A...

  • Customer Services Advisor

    7 months ago

    Pudsey, United Kingdom Fortem People Full time

    Our established client in Pudsey is looking to recruit an experienced customer services advisor for a 12 month, fixed term contract. You'll be working within as small and friendly customer services team. This is a fun and supportive working environment. Hours: Monday - Thursday 8-4.30 with hour lunch (4pm finish on Friday - hours are set) NB This is a...

  • Customer Service Advisor

    7 months ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE ADVISOR - Leeds** - **£23,400.00 salary.** - **A monthly bonus of up to £487.50 (£5,850 a year)** - **Hybrid working** - **34 days holiday (including public holidays) - rising to 36 with additional service** - **Amazing benefits: healthcare, cash back, employee assistance, free monthly flexi points to spend at high street retailers,...

  • Customer Service Advisor

    7 months ago

    Pudsey, United Kingdom Lantern Debt Recovery Services Full time

    **CUSTOMER SERVICE ADVISOR - Pudsey, Leeds, LS28** - **£23,400.00 salary.** - **A monthly bonus of up to £487.50 (£5,850 a year)** - **Hybrid working** - **34 days holiday (including public holidays) - rising to 36 with additional service** - **Amazing benefits: healthcare, cash back, employee assistance, free monthly flexi points to spend at high street...