Trade Floor Desktop Support Analyst

3 weeks ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

Our Client
Hays are delighted to be working with one of the world's leading energy trading specialists specialising in Natural Gas, Coal & Freight, holding a global presence across all major production and consumption regions, with a platform to trade across all key markets.The commercial hub of the company is in Singapore, with offices located in Japan, London, and the US.
Essential Experience
Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.
Diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10 environment.
Administering Microsoft Office 365.
Device provisioning using SCCM and/or InTune.
Knowledge of ITIL framework, certification an advantage.
Experience with managing desk moves.
ITSM tools (Jira, ServiceNow, Remedy etc.)
Desirable:
Administering Microsoft Azure (e.g., Azure AD/RBAC).
Knowledge of a scripting language (e.g., PowerShell or Python).
Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
Software-defined networking and security controls (SD-WAN/SASE).
desktop-as-a-service and modern management (especially with Azure Virtual Desktop, Microsoft Defender, and Microsoft Endpoint Manager).
Relevant Microsoft 365 and Azure certification(s).
Managing small projects/changes.
Agile delivery methodologies (e.g., SCRUM or Kanban).
Domain knowledge of energy physical and financial commodities and derivatives.
Cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.
Key Responsibilities
Provide day-to-day operational support for the end-user-computing estate.
Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
Follow-up on fixes for escalated issues.
Facilitate onboarding and off-boarding for starters, movers, and leavers.
Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
Effectively record and monitor the progress of all incidents and service requests raised into the portal, providing timely feedback to the business and stakeholders as required.
Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
Proactively monitor the estate for availability, capacity, and performance.
Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation. Share knowledge and expertise with others, coaching and mentoring peers as required.
Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance.

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