Trade Floor Support

3 weeks ago

London, United Kingdom Infoplus Technologies UK Ltd Full time

**Role**: Junior Engineer - Trade Floor Support

**Location**: London

**Duration**: Contract

**Essential Requirements**

**What you’ll bring to the role**:

- On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*
- Ensuring all Incidents/Requests are met within the agreed service targets.
- Proactively monitors pending tickets.
- Performs installs, moves, adds and changes (IMAC) as required.
- Experience with Trade floor hardware (like Bloomberg Keyboard, Switches)
- Provideface-to-face end-userer support and troubleshoot issues for IT products and services.
- Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
- Performing asset inventory/stock related activities as needed.
- Taking ownership of issues through to resolution on all appropriate requests.
- Ensuring all Incidents/Requests are met within the agreed service targets
- Ensuring all key Client processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
- To provide hands and feet support to another Infrastructure support.
- Providing on-site cover as part of a shift arrangement, covering off all areas of support.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Orients new joiners on EUC systems.
- Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.
- Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.
- Act as an interface for our Client delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
- Speaks good clear English. Language.
- Strong Written and Verbal Communication Skills in Local Language and English senior stakeholder level.
- Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management senior stakeholder levels.
- Maintain healthy group dynamics.
- Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
- Must be detail oriented and self-motivating.
- Relationship Management - internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
- Flexibility with respect to time - client deliverables need to be met with a “Can do” attitude.
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support.
- Excellent problem solving / quantitative/ analytical skills.
- Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database/Security.
- Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £140.00-£180.00 per day

Ability to commute/relocate:

- London, Greater London: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Bloomberg: 1 year (required)
- Desktop support: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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