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Customer Support Associate

2 months ago

London, United Kingdom Mizuho Full time

We are currently hiring for a Customer support Associate for our Japanese corporates team

Profile Summary
・ To provide customers with quality support on dealing various banking products, such as Loan, Deposit, Foreign Exchange etc. and to respond to inquires from Customers and maintain the satisfaction.

**Responsibilities**:
Duties
・ To provide a customer dealing service related to various banking products, such as Loan, Deposit, Foreign Exchange and process deals that are booked for them
・ Respond to inquires from Customers within 30 minutes of receipt unless out of business hours or during your lunch break
・ Upon receipt of requests from the Business Promotion team set up and renew Customer Facilities
・ Data processing and information management, including the sorting and filing of documentation.
・ Know Your Customer practices for anti-money laundering and processing the registration of new Customers
・ To provide cover in colleagues’ absence.
・ Ad hoc duties as allocated by the Head of Customer Support.
・ To support general administration issues..

Qualifications, Skills and Experience

**Qualifications**:
・ Ability to demonstrate knowledge of commercial banking essential.
・ Fluency in English.

Skills and Experience

・ Very good organisational and time management skills.
・ Very good numeric skills
・ To be able to multitask
・ Very good communication skills - both written and oral.
・ Very good customer focused work experience.
・ Very good skills to keep good Team Work & customer relations.

**We champion a flexible work environment, as we understand the need for people to meet other commitments or simply strike a good work-life balance. As such, we are happy to talk flexible working for this role such as reduced working hours. The role will also include homeworking.**

Mizuho Bank provides financial and strategic solutions for the increasingly diverse and sophisticated needs of international clients, focusing its efforts on serving major corporations, financial institutions, individuals and public sector entities. A relationship management approach to serving clients enables Mizuho Bank, together with group companies including Mizuho Trust & Banking and Mizuho Securities, to develop customised solutions in areas such as corporate, structured and project finance, transaction banking and risk management.

With 81 offices outside Japan, Mizuho Bank offers both local experience and the ability to progress careers across its global business network. Mizuho Bank is a subsidiary of the Japan-based Mizuho Financial Group, Inc, one of the largest financial services companies in the world, with total assets of approximately US $1.8 trillion (as of March, 2016). Mizuho London Branch has over 850 employees, Mizuho Bank employs over 27,000 employees and is part of the Mizuho Financial

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