Apprentice Receptionist/administrator

3 weeks ago

Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition you will be expected to have proficient IT skills to be able to use our internal appointment system Medway, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/Administrator Apprentice.

You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times.

As this is an Apprentice post as well as learning and performing the job role you will also be studying and completing the Level 3 Business Administrator Apprenticeship. Please be advised if you already hold a qualification in Business Administration or higher you are NOT eligible to apply.

To be eligible for this apprenticeship post you must meet the criteria below:
- Be over 16 years old
- Be able to work in the UK without any restriction (e.g., have a valid visa for the duration of the apprenticeship)
- Have been lawfully living in the United Kingdom or any other member state of the EEA for the last 3 years.

**PLEASE NOTE**: Although this post is initially offered as a fixed term contract, the post will become permanent on successful completion of the apprenticeship.

Applications are particularly welcome from people who have lived experience of the care system. If you have lived experience and would like to discuss this opportunity ahead of applying, we can offer you an information discussion and/or meeting. We are committed to equal opportunities and keen to support our local communities.

To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

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