Fulfilment Co-ordinator

3 days ago

St Andrews, United Kingdom The Old Course Hotel, Golf Resort and Spa Full time

**About Us**

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our EAP and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**

Our Golf Operations Team have a new and exciting opportunity for a Fulfilment Co-Ordinator to join them Supporting our Retail Management Team, this role will contribute to the profitability and stock control of our three retail outlets and will be responsible for our online platform and retail inventory.

**Duties and Responsibilities**
- Responsibility for processing all apparel, gift cards and event orders through our online platform.
- Operate as main point of contact for all customer service enquiries via our online platform.
- Monitor and maintain website inventory levels, ensuring accuracy and consistency across all retail outlets, including office and packaging inventory.
- Ensure website representation is leading in it’s field by creating an advertising strategy, assisting with in-house photographs of online products and ensuring products are uploaded to website in a timely manner.
- Receive, check and ticket all order for our retail outlets.
- Provide regular reporting and physical inventory counts across all retail departments - highlighting fast and slow moving stock.
- Provide support to Retail Team on the shop floors, when required.

**About you**

You will be an enthusiastic and friendly individual with a passion for golf, retail and providing exceptional customer service You will enjoy working as part of a team but also have the ability to work independently and problem solve. Strong organizational, communication and IT skills, specifically Microsoft Work and Excel, are essential for this role.

**Salary**

A permanent, full-time opportunity working 40 hours per week, 5 days out of 7. Our shift pattern will be discussed during interview however, this role will include an element of weekend working, early shifts and late shifts in line with our Pro Shop opening hours. A competitive salary of £26,769.90 is offered along with a vast range of associate benefits.

**Job Types**: Full-time, Permanent

**Salary**: £26,769.90 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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