Project Coordinator

6 months ago

London, United Kingdom ECS Recruitment Group Full time

**Project Coordinator**

**Salary**:
***
**£30,000 - £35,000 per year**

**Location**:
***
**London (Hybrid)**

**Permanent**

I have an exciting Project Coordinator opportunity with one of the country’s leading independent communications companies.

My client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.

The Project Co-Ordinator holds a pivotal role in delivering Network Services for a variety of clients nationwide. You will be responsible for actively managing NS orders and serve as the single point of contact for customers whilst co-ordinating carriers, other third parties, internal engineering teams and triggering billing of these services. The role includes managing first line escalations and working with the PMO when required. This position requires the ability to confidently and effectively communicate information both internally and externally with a focus on building and maintaining realtionships to deliver excellent customer service.

**Responsibilities**
- Act as the primary point of contact for customers for NS order delivery, responsible for providing order updates throughout the NS order journey, setting and managing customer expectations and building customer relationships to deliver excellent customer service.
- Work with carriers and TPMs as required to raise carrier orders and drive delivery of NS orders to agreed customer and/or internal schedules.
- Work with internal project co-ordinator and engineering teams to manage technical elements of NS deliveries, including triggering router builds, triggering configuration and internal testing of carrier services on the core network and/or SBCaaS platfrom to generate customer handovers and booking engineering resource as required.
- Work with the billing team to communicate billing start dates for both carrier services.
- Manage first line escalations from customers as part of the wider provisioning team including raising escalation up to line manager and beyond as per escalation process.
- Raise first line escalations with carriers inline with escalation process.
- Keep internal tools (WIP and provisioning workflows) up to date with order progress.
- Document Management
- Foster honest trust-based relationships with customers and carriers
- Collaborate effectively with PMO when delivering NS orders as part of a wider complex solution.

**Education**
- A minimum of A-level education, with a preference for a higher education qualification (degree or equivalent)

**Experience Required**.
- Highly organised and able to manage multiple NS orders at different stages with different technologies, keeping all associated records up to date
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Customer-focused and business-oriented, able to independently plan and exercise judgment
- High degree of initiative, self-starting, resilient, persistent, and patient
- Understanding of the NS products (e.g. data connectivity, SIP, porting, inbound calling services, etc.) and the provisioning process for them

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