Customer Services Executive

6 months ago


Hemel Hempstead, United Kingdom Mycardirect Full time

**SCOPE OF ROLE**:
To provide a high level of customer service to our Subscription customers and act and behave in a professional manner in all customer contact situations.

**KEY RESPONSIBILITIES**:

- To provide a high level of customer service.
- Ensure accuracy of the details on computer system
- Resolve customer service issues effectively
- Administration and processing of in fleet and Defleet of Vehicles
- Liaise with repairers to organise vehicle repairs for customers
- Review paperwork to ensure completed and consistent and confirm any new damage
- Update the company computer system, accurately and promptly according to company training memos
- Liaise with all external departments when requesting and/or supplying information and documentation for purpose of company business
- Complete all checks thoroughly before extending a customer booking
- Confirm subscription parameters with customers to guarantee understanding of our rates and charges and their responsibilities towards the vehicle and any fine related charges.
- Resolve customer service issues effectively.
- Arranging delivery and collections of vehicles for customers.

**KNOWLEDGE & ATTRIBUTES**
- Strong levels of Customer Service
- Good knowledge of vehicle maintenance and repairs
- Good level of communication written and verbal
- Capable to work on own initiative
- Prioritise and manage workload
- A positive and proactive attitude
- High standards and attention to detail
- The flexibility to work additional hours at busy times, good team player, forward thinking

Working hours - 37.5hrs per week worked between 8-6 (with anhour for lunch) and on a rota basis.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hemel Hempstead HP2 7BH: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Fleet: 1 year (preferred)

Work Location: In person



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