Leisure Assistant

We are Actihire Venues Ltd, a friendly community focused company that hire out school facilities across the UK evenings and weekends for our wider communities. We abide by our 5 Actihire laws to ensure we always stick to the plan

1. Our purpose is to bring our communities together creating access to local venues (at affordable prices)

2. Our goal is to get our communities up and out inspiring them to create social groups and great friendships.

3. Our ambition is to constantly look at ways of bridging gaps opening venues and creating community huddles across the U.K.

4. Our philosophy is to always do the right thing and keep people/communities at the heart of our thinking

5. Our dream is to open more venues so our communities can stay active, involved, learn new skills and more importantly live, laugh and have fun

Sound like something you'd want to be a part of? Read on for more info.....

Overview of the role
We are looking for a reliable, enthusiastic Leisure Assistant to liaise with clients, delivering a professional and enjoyable leisure experience.

The Leisure Assistant will be responsible for holding keys to the premises, opening and closing the facilities, and managing bookings and equipment.

Basic Requirements
- Over 18 years of age
- Able to pass a full DBS background check, due to the nature of the role
- Available to work evenings and weekends
- Have the right to work in the UK

Your Purpose

To represent both Actihire and the partner school during community lettings periods and display a high level of responsibility, reliability, organisational and communication skills. The role will involve working evenings, weekends and school-holiday periods so a flexible approach to working hours is essential.

Your duties and responsibilities

As a Leisure Assistant, your responsibilities are as follows:

- Holding keys to the premises
- Opening the premises prior to scheduled bookings and ensuring safe closure of the venue at the end of a scheduled booking
- Maintaining equipment
- Ensuring facilities are clean, tidy and presentable prior to any bookings
- Checking the facilities after any bookings to ensure they have been left at the expected standard and resolving any issues.
- Providing First Aid equipment in the event of an accident
- Delivering excellent customer service at all times
- Resolving customer queries or complaints
- Ensure you are being compliant with company policies
- Other duties within the competence of the post holder, as may be reasonably required the company.

What good looks like
- Takes pride in having responsibility and handles it well
- Punctual and reliable at all times
- Committed to the venue and the role
- Works efficiently to ensure all lettings can proceed at the agreed times
- Delivers solutions to problems that may occur during letting periods
- Passionate about the quality of work completed
- Independent approach to problem solving
- Adaptable to the requirements of the clients and the venue

**Job Types**: Part-time, Zero hours contract

**Salary**: £9.50-£10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
All initial interviews will be conducted via Zoom call

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person