Operations Supervisors

3 weeks ago


Edinburgh, United Kingdom Edinburgh Leisure Full time

Vacancy Description

Leisure Centre supervisor Salary - £24,765 Full-time permanent role, 35.75 hours a week - shift pattern, arranged to meet the needs of the business including early mornings, evenings, and weekends. Locations - Dalry Swim Centre / Glenogle Swim Centre, Leith Victoria Swim Centre, Schools Facilities across Edinburgh
- Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment? We have an amazing opportunity for you to join our team as an operations Supervisor.

**What we offer**:

- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension
- Flexible working hours
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness centres, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

**We are looking for 4 Operations Supervisors for the following venues**:

- Dalry Swim Centre / Glenogle Swim Centre
- Leith Victoria Swim Centre x 2
- Schools Facilities across Edinburgh

**No two days will be the same**
**and y**
**ou will**
**be responsible for***:

- Assuring the training, development, and performance of your team. Leading by example to make a positive difference in their ability to perform safely, efficiently, and professionally and deliver superior customer service.
- The smooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers.
- Interacting with customers and resolving enquiries and complaints in a calm and professional manner, leading to exceptional member satisfaction.
- Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities.

**be**:

- Decisive, fair, and consistent problem-solver with critical decision-making skills, able to organise and prioritise to strategically develop creative solutions for complex issues.
- Able to clearly convey information and ideas; engage and connect with a wide range of internal and external stakeholders.
- Great listener with excellent customer service skills able to effectively manage difficult situations.
- Experienced leader with a proven track record of success and a genuine desire to engage, motivate and develop a team.

**Closing Date -**
**Monday 22**
**nd**
**May 2023**

**Assessment Date**
**s**
**- Thursday 1st and Friday 2nd of June 2023**
- Registered Scottish Charity No: SC027450


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