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Switchboard Telephonist

5 months ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

A number of exciting opportunities have arisen at Sheffield Teaching Hospitals' to work within Switchboard as a Telephonist.

All of the shift vacancies we have can be full or part time, covering a variety of hours, including nights.

The Telecoms department provides voice services to the 5 physical hospitals that deliver acute services to the Trust, alongside a plethora of Community sites across the City.

At its core, the department is responsible for the organisation's 24/7/365 switchboard service and provision of technical support to some 11,000 telephone extensions which deal with in excess of 3 million incoming and 2 million outgoing calls a month.

Applicants are encouraged to contact and visit the department in advance of any interview.

Please note this advertisement is for both full time and part time opportunities.

Act as a first point of contact for internal and external calls.

Taking internal emergency calls on behalf of organisation.

Acting as a single repository of information for callers both internal and external.

Act as an intermediary between STH Telephone Engineers for fault reporting purposes.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

STHFT's Telecoms department is home to one of the UK's largest voice networks within the public sector.

Sheffield Teaching Hospitals NHS Foundation Trust manages the five adult hospitals and many of the Community Health Services in Sheffield and is one of the UK's busiest NHS Trusts.

We have been one of the best performing NHS organisations in the country over the last five years including winning the title of 'Hospital Trust of the Year' in the Good Hospital Guide three times.

Please view the attached Job Description and Person Specification documents for full details regarding this post.