Spa Receptionist

4 weeks ago

North Berwick, United Kingdom Marine North Berwick Full time

**Job Ref**:SEG1784

**Branch**:Marine North Berwick

**Location**:Marine North Berwick, North Berwick

**Salary/Benefits**:Competitive Salary

**Contract type**:Flexi-Part Time

**Hours**:Part Time

**Hours per week**:20

**Posted date**:06/02/2024

**Closing date**:08/03/2024

We are looking for a Spa Receptionist to join the team. It is a distinguished team of hospitality enthusiasts. The hotel has recently reopened following a full hotel refurbishment.

**What will I be doing?**
- Welcoming guests to the Spa and ensuring the guest experience is exceptional.
- Ensuring you are fully conversant with the treatments, facilities and services within the spa and hotel.
- Ensuring you are fully conversant with pricing structures to be able to effectively sell the ISHGA services.
- Taking bookings for treatments, ensuring information is recorded correctly on the spa scheduling system.
- Receiving and departing guests, ensuring that the guest is provided with the appropriate assistance and information to get the greatest enjoyment from their visit.
- Completing all administrative duties in relation to the efficient running of the department.
- Ensuring that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Receiving payment and operate till, ensuring accuracy of prices charged and change given.
- Maintaining the security of stock areas at all times.
- Maintaining the presentation of the Reception area in accordance with brand standards.
- Ensuring that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.

**What are we looking for?**
- 1 Years’ experience in a guest focused role
- Experience of working as a Receptionist gained within the hospitality or service industry
- High Level of computer literacy
- Professional telephone manner
- High standards of attention to detail and personal presentation
- Excellent interpersonal skills and communication skills
- Demonstrable guest focused approach with a passion to deliver excellent guest service.
- A professional positive attitude
- Persuasive retail sales skills
- Impeccable time management
- Excellent organisational skills
- Ability to work weekends
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Excellent communication and immaculate presentation
- Proficient in IT
- High resilience and adaptability
- Passion for their role
- A keen interest in continuous learning and development
- Sophisticated communication skills
- Previous experience working in four star, luxury hotels and spas preferable
- A positive mindset
- A genuine passion for working in hospitality

**The Perks**
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (TC’s apply)
- Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
- Access to participating in healthcare plans and insurance plans - just in case
- Positive team working environment
- Monthly published schedules
- Bespoke uniform

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**About us**

With enviable views of the Firth of Forth and Bass Rock, Marine North Berwick rises from the East Lothian landscape to offer guests a quietly elegant escape.

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