Higher Clerical Officer

**Job overview**:
**The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham.**

This post primarily will work for HMR Audiology Service at Nye Bevan House in Rochdale. There will be some expectation of cross borough working within the clerical team. It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries. It is an innovative and dynamic team that provides admin support to the audiology service who provide assessment, treatment and advice to adults and children with hearing, tinnitus and balance difficulties.

You will provide comprehensive administration and secretarial support for the audiology service using various patient management computer systems and various software packages, manage enquires from patients, Clinicians, Managers and people from other organisations.

**Main duties of the job**:
It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries.

Accepting referrals using e booking and allocating patients to appropriate clinic.

Provision of clinical correspondence and reports.

Respond pro-actively to patient telephone enquiries and book appointments.

Providing secretarial support to services in the provision of clinical correspondence and reports including typing, audio typing and
preparation of reports.

Accurately record outcomes on the patient management systems.

Highly competent computer skills.

Excellent communication skills with other professionals and the public.

Ability to produce work of a high standard to tight deadlines.

Clear telephone manner.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- RSA3/NVQ3/ECDL/equivalent experience

**Knowledge skills and Training**:
**Essential criteria**:

- Experience of working flexibly and switching between demands
- Ability to data input accurately
- Ability to prioritise own workload
- Ability to produce work of a high standard to tight deadlines
- Ability to communicate with clinicians managers and patients
- Excellent clear telephone manner
- Highly competent IT skills
- Willingness to learn new IT skills
- Experience microsoft office software
- Office environment experience
- Knowledge IT systems

**Desirable criteria**:

- Knowledge of medical terminology
- Experience of choose and book
- Previous NHS experience
- NHS computer systems experience
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:
**Applicant requirements**: