Repairs Performance Administrator

2 weeks ago


Warrington, United Kingdom Ionic Recruitment Ltd Full time

**Key Information**
- A North West based company are actively recruiting a repairs administration position
- Widely regarded for its expertise in regeneration. This company offer maintenance solutions to local tenants that rent properties through the council - this company will complete all the maintenance of the properties or deal with a problem a tenant has
- This is a great opportunity for a Repairs Performance Administrator to join a small collaborative team providing support to their in-house contractor and the wider Repairs & Maintenance Service
- Working from home full time or an option to work in their office in Warrington, you will have a social housing administration background

**The Role**
- As a Repairs Performance Administrator, you will triage enquiries from colleagues, contractors, third parties and customers
- You will drive performance through utilising effective processes and feedback, ensuring opportunities for improvements are identified
- You will be expected to take ownership of complex repair issues and see them through to resolution making desk-based decisions and liaising with the correct key stakeholders and customers
- Therefore, it’s a given you will have repairs knowledge, strong administration and organisational skills, be computer literate with knowledge of Microsoft office products and an excellent approach to customer service
- You will have a passion for delivering a first-class customer experience, embrace their culture of continuous improvement and have a desire for doing things right first time
- You will have a flexible approach whilst ensuring that the highest standard of service is provided and thrive off working in a fast-paced environment

**Qualifications and Experience**
- Good communication / interpersonal skills, with the ability to relate to customers, colleagues and external partners
- Good organisational skills, with the ability to prioritise and manage your own busy workload
- A flexible approach, with a willingness to adapt to changing priorities and meet deadlines
- Excellent attention to detail /accuracy
- Creativity by using initiative and being innovative to help achieve excellence and improve the way things are done

**How to Apply**

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £14.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location



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