Executive Assistant to Managing Director
6 months ago
_Unleash your potential and join one of the best car leasing companies in the North West Holding immediate one interviews and start dates If you are looking to join a successful, well established business who invest in their staff, please read on..._
**Salary Up To - £30,000 basic.**
**Location - Stockport**
**Hybrid Working - post probation**
- **Executive Assistant to Managing Director**_
The following is a detailed job description, for those who carry out the role of Executive Assistant to Managing Director within the business.
**Responsibilities & Duties**
▪ Always represent the company in a professional manner.
▪ Ensure products and services are sold in a compliant manner.
▪ Work within the guidelines of the Financial Conduct Authority.
▪ Understand and operate within the framework of the BVRLA (British Rental and Vehicle Leasing Association).
▪ Treat Customers Fairly.
▪ Work towards set targets and goals.
▪ Work with the highest level of integrity, and confidentiality.
▪ Make and receive telephone calls, including (but not exclusive too) to existing customers, assisting the Director(s) in identifying buying signals, and future buying patterns.
▪ Answering incoming calls in a professional manner.
▪ Updating and operating the company’s System.
▪ Managing the whole life customer cycle. Including immediate follow up, active follow up during life of the agreement, and the renewal of the vehicle.
▪ Ensure customer correspondence is sent to the customer, as instructed.
▪ Manage and operate certain specific fleet customer tasks, including (but not exclusive too) Driver Licence Checking, Fleet Management Software, or Internal Spreadsheets where appropriate.
▪ Build and maintain customer relationships.
▪ Provide high levels of customer service.
▪ Operate and respond to Director(s) queries and questions in an agreed timescale.
▪ Understand and resolve customer queries. Responding in a timely manner and managing items such as Contract Extensions, End of Contract Purchase Prices, Customer requested Mileage Amendments, and Early Terminations.
▪ Work with our Manufacturer/Dealer to find appropriate stock for the customer as instructed by Director(s).
▪ Operate and understand our leasing company systems. Obtain the best price for the customer by using these systems efficiently.
▪ Transfer the best available price for the client, into the System.
▪ Obtain a signed customer order form where appropriate.
▪ Obtain a fully completed customer finance proposal where appropriate, incorporating all necessary data protection requirements.
▪ Transfer the customer finance proposal into the appropriate finance company system, accurately.
▪ Obtain a finance decision and advise the customer of the finance company’s decision (where appropriate). Obtain additional information, where appropriate, from the customer and transfer this to the finance company. (if instructed)
▪ Prepare a fully completed customer file, for transferring the deal to our administration team. The file will include a Signed Customer Order, a Fully Completed Customer Finance Proposal, an Administration Fee receipt (where applicable), a Finance Approval.
▪ Maintain good relationships with suppliers, customers, staff and management.
▪ Manage customer expectations.
▪ Work closely with other departments, to maintain a smooth customer experience.
▪ Manage customer complaints, in line with company complaints procedure.
▪ Personal development. Keeping up to date with changes to legislation, with product knowledge including vehicles, finance products, tax changes and general market analysis.
**Qualifications and Skills**
▪ Excellent communication skills
▪ Customer and commercially focused
▪ Strong attention to detail is a must.
▪ Solid organisational skills, able to multi-task and prioritise workload.
▪ Proven experience in stakeholder and customer management
▪ Adaptable, willingness to learn new processes and tasks
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to Commute:
- Stockport (required)
Work Location: In person
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