Clinical Lymphoedema Administrator
1 day ago
The post holder will be an important member of the Swansea Bay University Health Board Lymphoedema team. They will co-ordinate, organise & prepare the smooth day-to-day running of the lymphoedema clinic. The lymphoedema service sees patients from Swansea, Neath, and Port Talbot.
They will work as part of a team and alone with guidance and direction from administration manager and clinical lead. They will provide efficient and effective secretarial support for clinical services, hence supporting the delivery of a high quality service to patients and staff.
The post holder will be an important member of the Lymphoedema Team. They will co-ordinate, organise & prepare the smooth day-to-day running of the Lymphoedema Clinic. The lymphoedema service currently treats patients from Swansea and Neath, Port Talbot.
You will work as part of a team, or alone with guidance and direction from the qualified therapists. The role includes administrative and clerical duties such as filing of notes, attending patients, and dealing with queries from patients, Health Care Professionals and other agencies face to face and by telephone.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The role will undertake administration duties for the departments to include;
First Point of Contact Support
As one of the first point of contacts for the department, the Clerical Officer will deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication. This will include;
1. Dealing with telephone queries appropriately, referring more complex queries onto the appropriate person
2. Providing an excellent customer service to the organisation
5. Recording messages as required for the department
6. Developing Documents and Data Inputting, the role will provide an administration service to a high standard
7. Producing documents for the department such as correspondence, posters, leaflets, presentations etc.
8. Inputting information into systems, maintaining accuracy
9. Creation of databases for recording of information as necessary for the administrative needs of the department
Office Duties
The role will involve organising and planning its workload in order to meet the needs of the service, prioritising where appropriate. Duties will include;
1. Providing clerical support for all aspects of the Department
2. Ordering of stock where required through the Health Board purchasing system.
3. Arranging meetings and courses, using available diary systems to include booking of venues and equipment if necessary
4. To work within or support the development of standard operating procedures for the department as needed to deliver the service
5. To provide cover for absences e.g. leave, sickness for other admin officers
6. Update the mandatory and non-mandatory training database as and when required, liaising with all appropriate members of staff ensuring all records of the training diary.
7. To receive and process all stationery/ supplies orders from clinic clerical officers. To monitor and maintain through the Oracle system all supplies. Using own judgment, follow through any queries within appropriate guidelines reporting to the Supervisor/Manager any problems.th electronic and paper are kept up to date.
8. Undertake audits as directed
Communication
The service is pan Swansea Bay University Health Board and liaison with all disciplines within the health board will be routine as well as communication with internal and external stakeholders.
Project work
This service is in response to new developments and consequently many work streams will be established on an ongoing basis. The post holder will be required to
1. Ensure documentation is ready as directed
2. Communicate with external speakers and confirm bookings
3. Maintain an electronic library
4. Arrange/confirm meetings/workshops
General
1. Attend all mandatory training courses as required by SBUHB and the Clerical Services Co
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