Inbound Account Manager

7 days ago


Irlam, United Kingdom Alexander Hancock Recruitment Full time

Account Management, excellent product, Hybrid role, order management, customer services, following up on quotations, Salary £22,000 plus bonuses, early finish Friday

Our client is looking for an Inbound Account Manager to maximise your own customer accounts and maintain excellent customer relations.

A reliable team player with a can-do positive attitude is a must.

**Main Duties for the position of Inbound Account Manager**
- Provide a high level of service to all customers to meet standards set by the organisation
- Have a confident telephone manner to be able to recommend the best products suited to customers’ needs
- Have confidence to explore opportunities & upsell associated products & services
- Account Management, meeting customer needs, solutions to any problems they may have and most importantly gain and maintaining an excellent relationship with each customer
- Record all customer communications and opportunities accurately on CRM Salesforce
- Obtain and record customer product information to secure future business
- Achieve sales targets set and annual objectives

**Experience, Skills and Qualifications for the position of Inbound Account Manager**
- Have experience in customer service / sales taking inbound & making outbound calls
- Targets / KPI’s - proven track record of exceeding targets / KPI’s set
- Have strong verbal, writing and listening skills
- Be a team player and build positive working relationships that help everyone to achieve company goals and business objectives
- Be able to prioritise, work efficiently and productively, and manage your time well. Have an ability to decide what is important to focus on and get done
- Show enthusiasm, initiative and always have a positive attitude
- Ability to work under pressure - be able to multitask and function to the best of your ability within a busy office environment
- Commercial awareness - have a knowledge of how a business or industry works and what makes a company tick. Understand what an organisation wants to achieve through their products and services, and how it competes in its marketplace
- Have a good understanding of Microsoft Office packages along with experience in working with a variety of computer systems.


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