Part Time Customer Service Advisor
1 week ago
My well established client based in Penrith, are currently recruiting for a Customer Service Advisor to join their team on a part time and permanent basis due to the ongoing expansion within the team.
**The role would be working over 3 consecutive days, with the hours of 09:00 - 17:00, 09:00 - 17:00 and 09:00 - 16:00 - totalling 20 hours per week.**
- Management of incoming sales and service enquiries and orders
- Processing all information and data onto the ERP and CRM systems
- Follow up with the order to cash process, informing customers of any deviations to SLA’s
- Assisting with any customer service issues, always looking to find solutions, and escalating where necessary
- Seek commercial opportunities and gain and pass on leads as appropriate
- Building and developing relationships with customers
- Providing a basic level of technical support to customers and escalating where required
- Supporting the outsourced administration team, escalating any deviations from standard operating procedures as required
- Be reliable and punctual
- Have a problem solving approach to work
- Be passionate about providing a high level of customer service
- Be resilient and able to overcome any set backs
- Be a supportive team player
- Have an eye for detail
- Have a commercial focus
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